749 IT & Software Developer jobs in the US
Service representative - customer support focus
$102,000 - 142,000
Kaiser Permanente
18th Street West 43112, Lancaster
$102,000 - 142,000
Requirements
Must:
- Adherence to Kaiser Permanente Policies and Procedures, as well as relevant state, federal, and local laws.
- Strong customer service skills, including greeting and guiding members.
- Experience in providing reception services and wayfinding to patients.
- Ability to coordinate services for members regarding benefits and finance using available technologies.
- Proficient in verifying patient appointments and insurance coverage.
- Knowledge of maintaining patient confidentiality and privacy guidelines.
- Flexibility in addressing diverse member concerns and service requests.
- Competence in scheduling appointments and follow-ups using Kaiser Permanentes systems.
- Attention to detail in managing schedules, confirming appointments, and updating patient information.
- Excellent communication skills, both in person and over the phone.
- Capability to handle clerical tasks and assist with patient education as needed.
- Experience with cash handling procedures as per established guidelines.
Technologies
Responsibilities
- Serve as the primary contact for Kaiser Permanente members, assisting with the registration and check-in process.
- Provide guidance and navigation support to members and patients within the medical center.
- Coordinate and address member needs related to services using available technology.
- Verify appointments and insurance coverage while assisting members during their visit.
- Educate patients on using Kaiser Permanente interactive technologies.
- Maintain efficient scheduling of appointments and follow-ups, ensuring accuracy.
- Communicate with patients regarding their benefits and any financial responsibilities.
- Direct patients to appropriate waiting areas and confirm appointment details.
- Answer incoming calls, relay messages, and provide general informational support.
- Complete and distribute various forms and materials, along with statistical reports as required.
- Assist in orienting new staff members as needed.
- Foster positive relationships with patients and colleagues.
Description
At Kaiser Permanente, we focus on providing exceptional healthcare services to our members and patients. We are committed to fostering a supportive environment where our team can thrive while delivering excellent member care. Our facility offers competitive benefits and a collaborative atmosphere, making it an ideal workplace for professionals seeking to make a difference. We are located in a vibrant community, ready to welcome passionate individuals to join our team.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 749 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sched LLC, Jump, DataDis Inc, D3 Security Management Systems, Snaplii, DataAnnotation, SciTec among others, are currently hiring for Support roles in the United States.
The company with most openings is DataAnnotation as they are hiring for 19 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 19 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.