IT Support Analyst - MMMC

- Minimum of three (3) years of experience in IT support or operations environment - Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care, or a related field, or four (4) years of relevant experience - Experience interacting with senior leadership (e.g., Director level and above) preferred - One (1) year in an informal leadership role with IT or operational teams preferred - Experience in a large matrix organization preferred - One (1) year of experience working with IT vendors preferred - Three (3) years of experience writing documentation or standard operating procedures for IT operations and support preferred - Experience providing support for client/server platforms preferred - Two (2) years experience supporting Microsoft server operating systems preferred - Two (2) years experience supporting Unix/Linux server operating systems preferred - Two (2) years experience supporting mainframes in a large organization preferred - Three (3) years experience in IT Risk Management or IT compliance preferred - Knowledge of IT intake and profiling in a support or operations context preferred - Two (2) years experience implementing or supporting IT Service Management (ITSM) processes or services preferred - One (1) year experience in corporate healthcare preferred - Relevant Microsoft certifications (e.g., A+, MCP, MCSE) preferred - Certifications such as CISSP, CISM, CISA, or ITIL preferred