IT Support Specialist

- Provide timely and professional IT support to both office-based and remote users across the organization. - Act as the primary contact for issues related to laptops, applications, and access. - Communicate effectively with users to understand their technical needs, perform root cause analysis, and ensure resolution of issues. - Foster positive relationships with users through consistent service and clear communication. - Proactively identify and address potential issues to minimize disruptions in business operations. - Diagnose and resolve hardware and software problems on Windows and macOS devices. - Install, configure, and support endpoint devices including laptops, monitors, docking stations, printers, and accessories. - Facilitate smooth onboarding by preparing, configuring, and deploying laptops and required applications for new employees. - Coordinate hardware provisioning and access setup for day-one readiness. - Execute operating system installations, upgrades, and troubleshooting tasks. - Support mobile iOS devices (iPhones and iPads), including enrollment in management platforms. - Oversee provisioning, replacements, upgrades, and lifecycle activities of devices. - Provide support for Microsoft 365 applications and collaboration platforms like Teams. - Troubleshoot authentication and performance issues related to SaaS and business applications. - Collaborate with application owners and vendors to tackle escalated or complex issues. - Maintain documentation of application configurations, common issues, and solutions. - Assist in user and device access management within Active Directory and Entra ID. - Manage account provisioning and deprovisioning along with role-based access requests. - Help users with multi-factor authentication, password management, and secure sign-in processes. - Ensure compliance with security policies on endpoints. - Execute offboarding tasks including account deprovisioning and access removal. - Carefully handle user and system data, adhering to security best practices. - Track incidents and service requests through an ITSM platform, maintaining accurate hardware inventory and asset records. - Provide on-site IT assistance in a small office environment, addressing technical issues promptly. - Partner with Service Desk, Systems, Network, and Security teams to resolve issues efficiently. - Collaborate with vendors and partners as needed for hardware and software solutions. - Identify areas for enhancing support processes, tools, and documentation. - Stay updated with emerging technologies related to endpoint management and user support.