Helpdesk Support Specialist: Windows OS, MS 365, AD/Entra ID, IT Asset Management, Basic Networking

We are seeking a proactive, detail-oriented Tier 2 Help Desk Technician to join our IT team at our Sun Valley headquarters. This role involves supporting day-to-day technical operations and ensuring our employees have dependable access to the systems, applications, and networks they rely on. You will manage both Tier 1 and Tier 2 requests, handling everything from password resets and printer troubleshooting to diagnosing network problems, supporting Microsoft 365, and assisting with VPN and other network functions. Additionally, you will help document processes and closely collaborate with our Systems Administrator and IT Manager. The schedule for the first 90 days will be Monday through Friday from 9 AM to 6 PM. After that period, the hours will shift to Tuesday through Friday from 9 AM to 6 PM, and Saturday from 7 AM to 4 PM. Our compensation typically ranges from $25 to $32.50 per hour, depending on experience. At KORE1, we specialize in professional and technical recruiting, committed to supporting top IT, Engineering, Creative, Scientific, Accounting, and Finance professionals in their career paths. We excel at forging deep relationships with leading companies and connecting them to exceptional talent every day. With an extensive background in the industry and unique opportunities, our aim is to provide a special experience for our contractors and consultants as they prepare for their next role. We are genuinely passionate about pairing the right individuals with the right organizations. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location where we operate. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We firmly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Any improper interference with our employees’ ability to perform their duties may lead to disciplinary action, up to and including termination. Benefits include 401(k), dental insurance, flexible spending accounts, health insurance, life insurance, paid time off, and vision insurance.