1493 IT & Software Developer jobs in the US
Customer Support Engineer - Smart Home
$125,000 - 165,000
KIWIBIT INC
Sky Park Circle 17880, Irvine
$125,000 - 165,000
Requirements
Must:
- Bachelors degree or higher in engineering, electronics, computer science, or a relevant technical discipline.
- Demonstrated experience as a Technical Support Engineer, Product Support Engineer, or similar roles within the smart home or consumer electronics sector.
- Proficient troubleshooting and problem-solving abilities with both hardware and software components.
- A comprehensive understanding of smart home devices, IoT protocols, networking, and mobile applications.
- Skilled in documenting technical issues and effectively conveying complex technical information in English.
- Experience collaborating with cross-functional teams, including R&D, Product Management, and Customer Support.
- Self-driven, highly organized, capable of working autonomously and managing technical challenges to resolution.
Responsibilities
- Serve as the technical authority for escalated customer support cases, analyzing, reproducing, and resolving intricate hardware and software challenges.
- Perform thorough root cause analysis and formulate solutions or workarounds for technical issues raised by users.
- Work closely with R&D to report user concerns and actively engage in enhancing hardware and software products.
- Record troubleshooting procedures, insights, and resolutions in a clear, structured, and detailed format.
- Offer technical advice and training to customer service teams to improve overall support effectiveness.
- Assist in beta testing initiatives by analyzing technical feedback and addressing challenges encountered by users during testing.
- Directly communicate with users as necessary to collect further technical information, validate solutions, or showcase product fixes.
Description
We are a rapidly expanding consumer technology startup dedicated to creating smart hardware products that streamline and enrich daily living. Our commitment to user experience is paramount, and we believe that exceptional support is an integral aspect of outstanding product design. This is a hybrid position where in-person presence may be required as needed.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1493 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Scm Products, Inc., Turing, micro1, Connextek, GE Aerospace, Elite Insurance Partners, GEM Technology among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 134 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 134 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.