Help Desk Technician - IT Support

- High school diploma or equivalent - Five years of experience with typical computer systems, operating systems, applications, and peripherals - Three years of IT work experience in a user support role - In-depth knowledge of commercially available operating systems and applications used by the agency - Familiarity with help desk applications for change/problem management - Understanding of computer systems and peripheral devices for system monitoring - Knowledge of user password security principles and practices - Basic understanding of database principles - Knowledge of network domains and login procedures - Awareness of web browser functionalities and differences between intranets and the Internet - General knowledge of at least one programming language (e.g., Pascal, COBOL, Natural, Fortran, BASIC, HTML) - Familiarity with network troubleshooting techniques - Ability to create and utilize disk images - Competence in developing system documentation and ensuring its completeness and accuracy - Capability to assist in monitoring program tests and reviewing computer output for errors - Skill in restoring data from backup media - Knowledge of departmental policies and procedures related to help desk support - Understanding of the agencys change/problem management plan - Experience with hardware and software specific to the agency - Talent for training and leading assigned personnel - Ability to oversee operations in the absence of a supervisor