IT Helpdesk Support Specialist

- Act as the primary contact for internal applications, hardware, mobile, and remote tech support in a manufacturing setting - Record, organize, and manage all incoming tickets in the Helpdesk Ticketing System - Follow up on unresolved issues with customers regarding the status and resolution of incidents or requests - Diagnose and address hardware, software, and network challenges - Create documentation for procedures, FAQs, and asset inventory - Identify problem patterns and carry out troubleshooting for recurring issues until lasting solutions are found - Offer technical guidance to executive personnel and their support staff based on IT expertise - Deliver outstanding IT assistance to C-level executives and maintain a high level of customer satisfaction - Foster trust and strong relationships with customers while acting as a liaison between them and consulting teams for new business opportunities - Fulfill the role of Company Security Program Administrator - Serve as the Company VPN Administrator - Develop IT policies and application forms - Provide support for VIPs and business travelers - Conduct IT server room maintenance and follow up on all relevant issues - Investigate network concerns and collaborate with the Network team - Address file server issues and work with the Server team - Perform repairs on PCs and laptops and resolve software-related problems - Manage security applications - Troubleshoot Windows and printer issues - Utilize fundamental server and network knowledge