2789 IT & Software Developer jobs in the US
Helpdesk Support Analyst - IT support
$41,600 - 45,760
Judge Group, Inc.
East Pioneer Road 1020, Draper
$41,600 - 45,760
Requirements
Must:
- High school diploma is a must
- Minimum of 2 years of experience in enterprise-level technical support, preferably including phone support
- Extensive technical knowledge and troubleshooting expertise with:
- Microsoft Windows (7, 10, 11)
- Zoom
- Networking (LAN/WAN, enterprise domain environments)
- Windows desktop/server OS
- Active Directory
- Microsoft Outlook
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic understanding of Citrix, VMware, VDI, and other virtualization technologies
- iOS and Android application troubleshooting
- Exceptional communication skills with a strong command of the English language
- Proven dedication to customer service and ownership mindset
- Ability to work well in a team, be collaborative, self-motivated, and eager to learn
- Willingness to support occasional 24/7 shift rotations for business continuity or critical events
- For language-specific roles, shift hours will align with the region of coverage
Responsibilities
- Provide exceptional, white-glove technical support to internal users
- Address client issues promptly through phone, email, or ticketing system
- Ensure world-class service throughout the resolution lifecycle
- Work in collaboration with engineering teams and product owners for escalations
- Assume complete ownership of cases from start to finish, ensuring proactive updates
- Maintain ticket hygiene: thorough categorization, detailed notes, and effective backlog management
- Keep documentation up-to-date by revising knowledge base articles
- Identify opportunities to enhance processes and suggest more effective workflows
- Cultivate subject-matter expertise in supported technologies including:
- Messaging systems (Exchange, etc.)
- Zoom
- SharePoint
- macOS
- Unix
- Voice systems
- Mobile technologies
- Other enterprise tools and platforms
Description
We are located in Draper, UT, and offer a salary range of $20.00 USD to $22.00 USD per hour. Our team is currently in search of a dedicated Helpdesk Support Analyst to provide top-tier support for our internal users. We pride ourselves on delivering exceptional service and creating a collaborative environment. Join us and become part of a team that values your growth and development.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 2789 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
AMERICAN SYSTEMS, Trimlite, Menusifu, Inc., Concordia Group, Peraton, Active Datacomm, DreamPak among others, are currently hiring for Support roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 260 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Lockheed Martin Corporation as they are hiring for 260 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.