2151 IT & Software Developer jobs in the US
Help Desk Technician
$35,440 - 41,600
Judge Group, Inc.
Bonhomme Avenue 7777, St. Louis
$35,440 - 41,600
Requirements
Must:
- 1-2 years of help desk or technical support experience
- Excellent customer service and communication abilities
- Proficient in troubleshooting desktops, laptops, peripherals, and software issues
- Familiarity with Microsoft environments, such as Microsoft 365 and Windows OS
- Skilled in resolving password issues, access challenges, and VPN support
- Capability to work independently and critically assess problems to find solutions
- Experience with Azure Active Directory for user management and MFA is preferred
- Knowledge of Active Directory tools for account management and group memberships is a plus
- Familiarity with ticketing systems like ServiceNow, Zendesk, or Freshservice is an asset
- Basic understanding of networking concepts including VPN, Wi-Fi connectivity, and IP addressing is beneficial
Responsibilities
- Act as the primary point of contact for help desk inquiries through phone, email, and ticketing platforms
- Troubleshoot and resolve fundamental IT issues, such as password resets and VPN access problems
- Record issues, solutions, and user interactions within the ticketing system
- Escalate more complex issues to senior support teams as needed
- Maintain professional and prompt communication with end-users
- Research and identify solutions utilizing available documentation and support resources
Description
We are looking for an enthusiastic Help Desk Consultant to join our team in St. Louis, MO. This hybrid position offers a competitive salary range of $17.00 to $20.00 per hour. In this role, you will be the first line of support for our end users, helping to deliver customer-centric technical assistance and resolving Tier 1 issues within a Microsoft environment. We value resourcefulness and a positive attitude as we strive to provide exceptional service. Join us in creating a supportive and efficient experience for our users.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 2151 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Pete and Gerry's Organics, LLC, Netbuilder, Philips, Samaritan's Purse, Confidential, HireRight, Factory Motor Parts among others, are currently hiring for Support roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 207 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Lockheed Martin Corporation as they are hiring for 207 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.