4653 IT & Software Developer jobs in the US
Requirements
Must:
- Proficiency in Windows and Mac operating systems, with a solid understanding of network infrastructure and business software applications.
- Experience with mobile device operating systems, including iOS and Android.
- Strong analytical and research skills, with a capability to troubleshoot and resolve intricate technical issues.
- In-depth knowledge of IT architecture and security best practices for high-level technical consultation.
- Excellent problem-solving, communication, and customer service skills, able to work both independently and in a team.
- Familiarity with ServiceNow (help desk ticketing system) and remote tools like Bomgar.
- Experience managing Mobile Device Management (MDM) solutions (Jamf, Intune) for device compliance and automatic software deployment.
- Proficiency in supporting and maintaining enterprise security tools, including EDR agents (CrowdStrike) and disk encryption health.
- Ability to manage user lifecycle and access within Active Directory and identity providers, ensuring secure login via SSO and MFA/Duo.
- Associates degree with 2+ years of relevant experience, or an equivalent combination of education and experience.
- Relevant certifications in end-user technology support (e.g., CompTIA A+, Microsoft MCSA, Apple Certified Support Professional, or ITIL Foundations) are a plus.
Responsibilities
- Provide expert IT support to clients through various channels (in-person, phone, email, and chats) to ensure quick resolution and minimal downtime.
- Troubleshoot and rectify complex technical issues involving Windows, Mac, networks, software, and hardware.
- Utilize logs and diagnostic tools to uncover underlying causes of technical problems, capturing trends for proactive support and improvements.
- Manage the delivery of peripherals and accessories to clients.
- Handle and update service tickets through a service management tool (ServiceNow).
- Carry out administrative responsibilities such as attending meetings and fulfilling specific tasks.
- Analyze and report on technical issues and trends, providing insights to enhance service delivery and client satisfaction.
- Identify opportunities for improving client experience and develop proposed solutions and recommendations for leadership.
- Collaborate with stakeholders and vendors on various projects, conducting tests on new technologies and executing solutions.
- Assist with network upgrades, including physical switch installations, cable management, and connectivity testing during infrastructure refreshes.
- Manage logistics for desk moves, ensuring hardware setup and functionality on the first day.
- Support the team in testing new software or hardware prior to organization-wide rollouts.
- Stay informed about University IT standards, applying knowledge to deliver informed support and guidance.
- Contribute to the creation and upkeep of a knowledge base (internal wikis), including troubleshooting guides and FAQs to assist future users.
Description
We are Stanford Universitys Computer Resource Consulting (CRC) team, a part of University IT (UIT), dedicated to providing innovative and user-friendly technology solutions that enhance productivity for Stanfords faculty, researchers, and staff. Located in Stanford, CA, this on-site position requires a collaborative approach and a commitment to delivering outstanding service and support. Our contract position allows for a one-year term with possible extensions based on departmental needs and performance. Join our dynamic team where your efforts will directly contribute to enhancing the technological experience within the university community.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 4653 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
GE Aerospace, Ekxpert Placement Services, D3 Security Management Systems, Rotolo Consultants Inc, Liberty Vote, Axiom Technologies, Annexus Group among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 363 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 363 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.