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Joink Executive Services jobs

IT Support Specialist

$41,600 - 49,920
Joink Executive Services
East Market St~taylorville, Il 62568 113, Taylorville
$41,600 - 49,920
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- I am looking for candidates who are willing to live near or commute to one of our Joink offices, which are currently located in Illinois (Taylorville, Hillsboro) or Indiana (Terre Haute). - An associate degree in IT or a related field, or equivalent professional experience is essential. - Candidates should have 0–2 years of IT support experience. - Preferred qualifications include a CompTIA A+ or a similar entry-level certification, along with relevant certifications such as CompTIA Network+, Microsoft MCSA/Modern Desktop, or Cisco CCNA.

Technologies

Active Directory
LESS
Microsoft 365
Office 365

Responsibilities

- I will expect you to provide first-level help desk support for our managed services clients. - You will respond to and resolve technical tickets related to desktops, laptops, mobile devices, printers, and applications. - Installing and configuring basic hardware, software, and peripheral equipment will be part of your role. - You will be responsible for performing routine system monitoring, backups, and patch updates. - Unresolved issues should be escalated to higher-level technicians or engineers. - It's important to document the work performed in our ticketing systems and maintain accurate client records. - You will assist in onboarding new users, which includes account creation and access provisioning.

Description


This position will report to the Managed Services Manager. You may lead, train, or take part in team assignments. The working environment will be an office setting, and you should be prepared to work overtime, with or without prior notice. Physically, you must be able to stand, walk, and use your hands regularly. Additionally, there will be requirements to lift and/or move up to 50 pounds and to push/pull up to 75 pounds. Specific vision abilities required for this job include close vision, distance vision, depth perception, and the ability to adjust focus. Please note that this job description is not a complete list of all activities or duties and may change at any time without notice. We are an Equal Employment Opportunity Employer and will not discriminate against any applicant or employee on any grounds prohibited by any federal, state, or local law. This is a full-time position with a pay range of $20.00 - $24.00 per hour, expecting you to work no less than 40 hours each week. We offer several benefits, including 401(k) with matching, dental and health insurance, paid time off, and vision insurance. We encourage individuals with a criminal record to apply. The work location will be in-person.
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