Onsite Service Engineer

- Lead the service operations for fielded magnetic bearing products. - Provide first-level support for customer product issues in both factory and field settings. - Ensure exceptional service delivery to both internal and external customers with a professional and courteous communication approach. - Conduct root cause investigations utilizing the 8D problem-solving methodology and present findings to engineering, quality, service, and manufacturing teams. - Manage and oversee the RMA database efficiently. - Analyze data, generate reports, and relay customer feedback, including product failure rates, MTBF, statistical process control, and additional metrics as identified by management. - Produce production documentation for RMA and repair/rework processes using the ERP system. - Identify, support, and monitor Corrective and Preventive Action plans. - Organize and track non-conformance and RMA inventory effectively. - Perform internal audits and assist with preparations for external audit reviews. - Engage with department heads to propose methods for process improvements. - Participate in quality improvement projects and reliability initiatives. - Consistently represent and uphold Synchronys mission and values. - Undertake other duties as assigned by leadership.