1000 IT & Software Developer jobs in the US
Tech Support Analyst - IT and software assistance
$49,920 - 52,000
Jobot
North Spring Street 200, Los Angeles
$49,920 - 52,000
Requirements
Must:
- High School Diploma required
- Associates Degree in a related field preferred
- Minimum of 3 years in IT support
- At least 2 years of experience in Service Desk Support
- Availability for 2nd and 3rd shifts
- Experience in a call center environment handling over 30 tickets daily
- Excellent customer service skills
- Strong written and verbal communication abilities
- Capability to triage, track, and monitor ticket progress according to SLA
- Willingness to quickly learn and adapt to new technologies
- Ability to work independently and collaboratively
- Proficiency in Active Directory and software installation
- Experience with remote support tools like GoToAssist and SCCM
- Capacity to conduct in-house training for software applications
- Problem-solving mindset and proactive approach
Responsibilities
- Provide first-class technical support to clients
- Assist end users at Keck Medicine of USC hospitals and clinics
- Handle issues related to clinical application software, operating systems, and business productivity tools
- Conduct diagnostic procedures to identify the source of user problems
- Create and update user accounts within Active Directory and other systems
- Perform software installations and maintain PCs
- Diagnose and resolve application and system issues swiftly
- Manage communication regarding planned and unplanned system outages
- Document and create tickets using the Footprints ticketing system
- Escalate unresolved issues to appropriate leadership
- Collaborate with IT team members to tackle system challenges effectively
- Recommend improvements to processes within IT services
- Train and mentor junior IT staff as required
Description
We are a leading healthcare provider based in Los Angeles, dedicated to advancing medical knowledge and enhancing patient health outcomes through innovative research. We offer competitive compensation and a range of benefits including medical, dental, and vision insurance, as well as life insurance and flexible scheduling. Our team thrives in a fast-paced environment, fostering career growth and stability for our members. If you are driven and eager to escalate your career within the tech field, we invite you to apply and join our dynamic team!
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1000 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Snaplii, D3 Security Management Systems, LYNKED Inc., Confidential, DataAnnotation, Johnson Health Tech Retail Inc, Sherpa 6 among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 99 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 99 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.