Solutions Architect - Cloud & Software Design

- Oversee end-to-end service delivery outcomes for assigned accounts, ensuring quality, scope compliance, and client satisfaction - Act as a Tier 4 Hypercare Engineer handling service interruption escalations and bridging gaps during vendor support issues - Serve as the primary technical liaison for key customers, fostering trusted relationships to enhance retention and growth - Manage both internal and external technical resources to deliver remarkable customer and service results - Identify and pursue opportunities for service revenue growth within existing accounts through consultative interactions - Provide the team with expert problem-solving abilities and innovative approaches to existing challenges, often involving architectural redesigns - Directly contribute to billable work while maintaining a significant utilization target - Design and implement security solutions including SIEM deployment and migration, SOAR automation, SOC operations, MDR, and custom detection engineering - Create and execute threat hunting methodologies while developing tailored detection content suited to customer environments and threat models - Advise and implement security program strategies including risk frameworks, maturity assessments, and roadmap development - Support SaaS security platform implementations such as CrowdStrike, Sentinel, Splunk, or Chronicle - Stay updated on AI-driven security capabilities and emerging cyber risk trends, providing practical guidance to clients - Contribute to the formulation and enhancement of service offerings, converting technical capabilities into repeatable, marketable engagements - Offer insights for go-to-market strategies based on frontline delivery experiences and client feedback - Assist in establishing and evolving delivery methodologies, playbooks, and quality standards