Business Analyst - SaaS and Hardware Systems

- Gather, analyze, and document business, functional, and non-functional requirements for SaaS, on-premise, and hardware-integrated solutions - Translate customer, operational, and regulatory requirements into user stories, use cases, workflows, and acceptance criteria - Decompose complex system needs involving software-hardware interactions into manageable components - Serve as a liaison between business stakeholders, product managers, engineering teams, QA, and customer-facing teams - Organize requirements workshops, backlog grooming, and design discussions - Clearly define project scope, assumptions, dependencies, and constraints throughout the development process - Collaborate with product management on roadmap planning, feature prioritization, and impact assessments - Support engineering teams during design, development, testing, and releases by clarifying requirements and managing adjustments - Engage in system integration, user acceptance testing (UAT), and customer validation activities - Assist in developing training resources, system documentation, and workflow guides - Lead or support customer training sessions, product demos, and knowledge transfer activities - Act as a subject matter expert on system functionality, configurations, and business processes - Collect customer feedback to drive product improvements and future needs - Maintain precise requirements documentation, traceability matrices, process flows, and user manuals - Identify areas for enhancing business processes, system usability, customer engagement, and operational efficiency - Contribute to the ongoing improvement of Business Analyst standards, templates, and best practices