625 IT & Software Developer jobs in the US
Helpdesk Systems Analyst
$83,000 - 112,000
JPS Tech Solutions LLC
Mitchell Street SW 68, Atlanta
$83,000 - 112,000
Requirements
Must:
- 3+ years of experience in a technical support or help desk capacity
- Proficient in troubleshooting Windows 11, Active Directory, and Microsoft O365
- Experience with network connectivity, VPNs, and IP phone systems
- Familiarity with security applications such as OKTA and Crowdstrike
- Knowledge of cloud environments including AWS
- Skilled in using ticket tracking systems and remote support tools
- Relevant certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate are highly preferred
- Excellent verbal and written communication skills for diverse user interactions
- Strong organizational abilities and attention to detail in documentation
Technologies
Active Directory
Excel
Matrix
VPN
Office 365
Responsibilities
- Address and resolve technical support tickets pertaining to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP
- Assist users with password resets, management of PST files, and tasks associated with Exchange Admin
- Provide both in-person and remote support for hardware, software, and IP phone systems, such as Microsoft Teams
- Utilize ticket tracking systems to record, prioritize, and manage user issues efficiently
- Diagnose advanced issues leveraging tools like PowerShell for scripting and resolution
- Assist with security and authentication tools, including OKTA and Crowdstrike
- Maintain updated knowledge of AWS and SharePoint systems to support users as necessary
- Deliver outstanding customer service to end-users through phone, email, and face-to-face interactions
- Collaborate with IT teams to ensure company-wide systems operate smoothly
Description
We are seeking a skilled Help Desk System Analyst to join our team at the State of Georgia in Atlanta, GA. This position involves on-site work with opportunities for remote support. The ideal candidate will be instrumental in ensuring that our employees operate without technical disruptions across various platforms. We provide a supportive and dynamic work environment that encourages learning and growth in tools like OKTA, Crowdstrike, AWS, and SharePoint. This role is temp-to-perm, and candidates must be local to Atlanta.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 625 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Sched LLC, GE Aerospace, D3 Security Management Systems, Square One Insurance Services, Nova DBA, OCA Aspire Canada Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Boeing as they are hiring for 43 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Boeing as they are hiring for 43 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.