361 IT & Software Developer jobs in the US
IT Help Desk Technician
$52,000 - 52,000
JL Properties, Inc.
Providence Drive 3211, Anchorage
$52,000 - 52,000
Requirements
Must:
- 2-4 years of experience in IT help desk, desktop support, or technical support roles
- Proficiency in Microsoft Office 365, Windows 10/11, Active Directory, Exchange, and common enterprise applications
- Experience with IT ticketing systems, remote support tools, and systems administration
- Knowledge of basic networking (TCP/IP, DNS, DHCP, VPN) and security best practices
- IT certifications strongly preferred (e.g., CompTIA A+, Network+, Security+, Microsoft 365/Server certifications)
Responsibilities
- Address and resolve escalated help desk tickets, phone inquiries, and emails involving intricate technical challenges
- Diagnose, troubleshoot, and rectify complex hardware, software, network, and security issues
- Oversee user account management within Active Directory, Microsoft 365, and other enterprise platforms (including setting up new accounts, defining group permissions, and implementing access controls)
- Assist with the deployment, configuration, and upkeep of desktop and laptop systems, printers, mobile devices, and various peripherals
- Provide support and troubleshooting for company software applications, cloud services, and remote access/VPN solutions
- Conduct system updates, patching, and preventive maintenance tasks in collaboration with IT leadership
- Document solutions, author technical knowledge base articles, and enhance support processes
- Train, mentor, and offer guidance to Tier 1 help desk personnel
- Aid in IT asset management, lifecycle tracking, and system deployments
- Participate in IT projects, including system upgrades, migrations, and infrastructure initiatives
- Contribute to IT team meetings by sharing solutions and recommendations for process and system enhancements
Description
We are seeking an experienced IT Help Desk Technician II to provide advanced technical support for our computer systems, software, and other technologies. In this crucial role, you will handle escalated issues from Tier 1, engaging in deeper troubleshooting and collaborating with other members of our IT team. This position is not only vital for ensuring the stability, security, and efficiency of our corporate IT systems, but it also involves mentoring Tier 1 staff and contributing to ongoing process improvements. We offer a competitive pay structure starting at $25.00 per hour along with benefits including 401(k) plans with matching contributions, dental and health insurance, flexible spending accounts, paid time off, and more. This is an in-person role.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 361 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, BALANCED+ INC., SPECTRUM, RIMSS Business Systems Technology, Diversified Technology Corp, OACYS Technology, Environmental Dynamics International Inc among others, are currently hiring for Support roles in the United States.
The company with most openings is USAA as they are hiring for 17 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is USAA as they are hiring for 17 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.