346 IT & Software Developer jobs in the US
QuickBooks Online mid-market specialist - hybrid
$46,080 - 61,360
Intuit
Torrey Santa Fe Road 7535, San Marcos
$46,080 - 61,360
Requirements
Must:
- 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or completion of the Intuit Academy Bookkeeping Certification.
- Proven background in customer support, ideally in a tech or SaaS setting.
- Active QuickBooks Online Level 1 Certification required before start date.
- Strong grasp of bookkeeping principles and financial terminology.
- Ability to analyze intricate challenges, pinpoint root causes, and communicate effective solutions.
- Minimum requirement of 2 days in the office, 4 hours per day.
- A reliable high-speed internet connection (DSL, cable, or fiber) necessary for remote work.
Technologies
Responsibilities
- Deliver exceptional technical and consultative support to Mid-Market QuickBooks users.
- Troubleshoot and resolve intricate software issues via phone and chat, maintaining professionalism and reassurance.
- Implement prosperity principles in customer solutions.
- Act as the advocate for the Mid-Market customer, demonstrating commitment to their success.
- Collaborate with teams such as Learning & Development, Sales, and Product Management to convey client feedback and enhance the product and customer experience through strong advocacy.
- Develop high-quality customer interactions that build confidence.
- Identify trends and opportunities within the Mid-Market segment to create a distinctive service model, utilizing field expertise.
- Guide clients through advanced QuickBooks Online functionalities, including invoicing, complex bookkeeping, and payroll, ensuring their prosperity through effective platform use.
- Stay updated on all QuickBooks Online updates, features, and functionalities to serve as a trusted advisor, demonstrating a commitment to expertise.
Description
We are a forward-thinking company committed to providing exceptional support experiences for our Mid-Market clients, particularly businesses generating over $2.5 million annually. We seek passionate and motivated individuals who value collaboration, advocacy, and expertise. Our hybrid work model allows for flexibility, requiring a minimum of two days in the office each week. We offer a competitive compensation package along with performance-based rewards and additional benefits, all aimed at creating a thriving work environment. Join us in fostering a world-class customer experience while continuously improving alongside our internal teams.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 346 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, Atlas Disposal, SASSI, IBEW-NECA Benefits Administration Association among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 49 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 49 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.