312 IT & Software Developer jobs in the US
QuickBooks Online mid-market specialist
$48,000 - 61,360
Intuit
Torrey Santa Fe Road 7535, Encinitas
$48,000 - 61,360
Requirements
Must:
- 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification
- Proven background in a customer support role, ideally within a tech or SaaS setting
- An active QuickBooks Online Level 1 Certification is mandatory and must be submitted before starting
- Strong comprehension of bookkeeping concepts and financial vocabulary
- Ability to analyze intricate problems, determine root causes, and communicate effective resolutions
- Minimum of 2 days per week in the office for 4 hours each day
- A reliable high-speed internet connection (DSL, cable, or fiber) is necessary for remote work
Technologies
Responsibilities
- Provide top-notch technical and consultative support for Mid-Market QuickBooks users
- Troubleshoot and resolve complex software-related challenges via phone and chat, maintaining professionalism and reassurance
- Implement prosperity principles in customer solutions
- Serve as the voice of the Mid-Market customer, taking ownership of their success
- Collaborate with teams such as Learning & Development, Sales, and Product Management to relay client feedback and drive product and customer experience enhancements
- Create high-quality customer interactions that build confidence
- Identify trends and opportunities within the Mid-Market segment to innovate a differentiated service model
- Guide clients in utilizing advanced features of QuickBooks Online, such as invoicing, bookkeeping, account setup, payroll, and more
- Keep abreast of all updates, new features, and functionalities of the QuickBooks Online platform to act as a knowledgeable advisor
Description
We are a company dedicated to delivering exceptional support for our Mid-Market customers, focusing on businesses with over $2.5 million in annual revenue. Our ideal candidate is a tech-savvy problem-solver with a strong grasp of bookkeeping principles, eager to foster change and collaborate with internal teams to provide a world-class customer experience. We offer a competitive compensation package that rewards performance, along with cash bonuses, equity rewards, and a comprehensive benefits plan. Join us in an engaging work environment that champions growth and innovation.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 312 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, Atlas Disposal, SASSI, IBEW-NECA Benefits Administration Association among others, are currently hiring for Support roles in the United States.
The company with most openings is USAA as they are hiring for 25 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is USAA as they are hiring for 25 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.