329 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Specialist - Lakeside
$46,080 - 61,360
Intuit
Lakeside Avenue, Lakeside
$46,080 - 61,360
Requirements
Must:
- 1-3 years of experience working with QuickBooks Online, with a preference for familiarity with QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money
- Completed Intuit Academy Bookkeeping Certification is a plus
- Previous experience in a customer support capacity, preferably within a tech or SaaS environment
- Active QuickBooks Online Level 1 Certification required, to be provided prior to start date
- Strong understanding of bookkeeping principles and financial terminology
- Proven ability to analyze complex challenges and communicate effective solutions
- Comfortable working in a hybrid model, with a minimum of 2 days in the office for 4 hours each day
- Reliable high-speed internet connection (DSL, cable, or fiber) needed for remote work
Technologies
Responsibilities
- Deliver exceptional technical and consultative support for Mid-Market QuickBooks users
- Troubleshoot and resolve intricate software-related issues through phone and chat in a professional manner
- Apply our prosperity principles to enhance customer solutions
- Serve as the advocate for Mid-Market customers, owning their success
- Collaborate with teams in Learning & Development, Sales, and Product Management to provide client feedback and drive product improvements
- Create high-quality customer interactions that build confidence and trust
- Identify trends and opportunities within the Mid-Market segment to develop a differentiated service model
- Guide clients in utilizing the advanced features of QuickBooks Online, including invoicing, complex bookkeeping, and payroll
- Stay updated on all QuickBooks Online platform developments to maintain expertise and serve as a trusted advisor
Description
We are on the lookout for enthusiastic and motivated individuals to enhance the support experience for our Mid-Market customers, who have annual revenues exceeding $2.5 million. This role combines technical product expertise with financial insight and strategic customer service, making it vital for addressing the unique challenges our clients face. Our ideal candidate is a tech-savvy problem-solver with extensive knowledge in bookkeeping principles and a commitment to driving positive change and teamwork. We value strong communication skills and the ability to convey technical information clearly. We offer a competitive compensation package that includes performance-based rewards, cash bonuses, equity, and various benefits detailed on our careers page. Join us in a hybrid work environment and help us deliver a world-class customer experience.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 329 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, Atlas Disposal, SASSI, IBEW-NECA Benefits Administration Association among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 32 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 32 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.