384 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Specialist - Jamul
$48,000 - 61,360
Intuit
Coast Avenue 2700, Jamul
$48,000 - 61,360
Requirements
Must:
- 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification.
- Proven experience in a customer support role, preferably in a tech or SaaS environment.
- An active QuickBooks Online Level 1 Certification is required and must be provided before your start date.
- A solid understanding of bookkeeping principles and financial terminology.
- Ability to analyze complex challenges, identify root causes, and communicate effective solutions.
- Minimum requirement of 2 days in the office for 4 hours each day.
- A dedicated high-speed internet connection (DSL, cable, or fiber) is necessary for remote work.
Technologies
Responsibilities
- Provide exceptional technical and consultative support for Mid-Market QuickBooks users.
- Troubleshoot and resolve intricate software-related issues through phone and chat in a professional and reassuring manner.
- Apply our prosperity principles to customer solutions.
- Act as the voice of the Mid-Market customer, demonstrating ownership of their success.
- Collaborate with teams such as Learning & Development, Sales, and Product Management to relay client feedback and enhance the product and customer experience.
- Create high-quality customer interactions that build confidence.
- Identify trends and opportunities within the Mid-Market segment to help shape a unique service model.
- Guide clients through advanced features of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more to support their success.
- Stay updated on all enhancements, new features, and functions of the QuickBooks Online platform to serve as a trusted advisor and show continuous commitment to expertise.
Description
We are on the lookout for passionate and driven individuals to provide a unique support experience for our Mid-Market customers, which includes businesses with over $2.5 million in annual revenue. This role is a mix of deep technical product support, financial insight, and strategic customer service. Our ideal candidate is a tech-savvy problem-solver with a robust background in bookkeeping principles, enthusiastic about leading change, collaborating with internal teams, and delivering an exceptional customer experience. We offer a competitive compensation package, including a strong pay-for-performance rewards approach, equity rewards, and various benefits. Join us in creating a world-class customer support team!
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 384 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, JANSON, SASSI, Atlas Disposal among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 77 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 77 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.