387 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Specialist - Hybrid - San Diego
$46,080 - 61,160
Intuit
Torrey Santa Fe Road 7535, San Diego
$46,080 - 61,160
Requirements
Must:
- 1-3 years of experience using QuickBooks Online, preferably with exposure to QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money, or a completed Intuit Academy Bookkeeping Certification.
- Proven background in a customer support role, ideally within a tech or SaaS setting.
- Active QuickBooks Online Level 1 Certification, to be provided before the start date.
- Strong grasp of bookkeeping principles and financial terminology.
- Ability to analyze intricate challenges, pinpoint root causes, and convey effective solutions.
- Minimum of 2 days in-office work, 4 hours per day.
- High-speed internet connection (DSL, cable, or fiber) for remote work.
Technologies
Responsibilities
- Deliver exceptional technical and consultative support to Mid-Market QuickBooks users.
- Troubleshoot and resolve complex software issues via phone and chat professionally and reassuringly.
- Apply our prosperity principles to customer solutions.
- Represent the voice of the Mid-Market customer, taking ownership of their success.
- Collaborate with Learning & Development, Sales, and Product Management teams to relay client feedback and drive product and customer experience improvements.
- Create high-quality interactions that inspire confidence among customers.
- Identify trends and opportunities within the Mid-Market segment to innovate differentiated service models.
- Guide clients through advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more.
- Stay updated on all developments, new features, and functionalities of QuickBooks Online to serve as a trusted advisor.
Description
We are looking for passionate and driven individuals to provide a unique support experience for our Mid-Market customers, which includes businesses with over $2.5 million in annual revenue. This exciting role combines deep technical product support with financial insight and strategic customer service. We value tech-savvy problem-solvers eager to lead change and collaborate effectively with internal teams to enhance customer experience. Our team demonstrates daily our Prosperity Principles: Advocacy, Ownership, and Expertise. We offer a competitive compensation package, including cash bonuses, equity rewards, and benefits, ensuring a supportive work environment.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 387 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, JANSON, SASSI, Atlas Disposal among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 80 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 80 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.