357 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Specialist - Hybrid - Ranchita
$48,000 - 61,360
Intuit
Coast Avenue 2700, Ranchita
$48,000 - 61,360
Requirements
Must:
- 1-3 years of experience using QuickBooks Online, with a preference for familiarity with QuickBooks Payments, QuickBooks Payroll, Proconnect, or having completed the Intuit Academy Bookkeeping Certification.
- Proven experience in a customer support capacity, ideally within a tech or SaaS environment.
- Active QuickBooks Online Level 1 Certification is required and must be provided prior to starting the position.
- Solid understanding of bookkeeping principles and financial terminology.
- Ability to analyze intricate challenges, determine root causes, and communicate effective solutions.
- Hybrid work requirement: at least 2 days in the office for a minimum of 4 hours each day.
- A stable, high-speed internet connection (DSL, cable, or fiber) is essential for remote work.
Technologies
Responsibilities
- Deliver expert technical and consultative support to Mid-Market QuickBooks users.
- Troubleshoot and resolve intricate software-related issues through phone and chat, maintaining professionalism and reassurance.
- Implement prosperity principles in customer solutions.
- Advocate for the Mid-Market customer, demonstrating ownership of their success.
- Collaborate with teams such as Learning & Development, Sales, and Product Management to convey client feedback and enhance the product and customer experience.
- Create high-quality customer interactions that inspire confidence.
- Identify trends and opportunities within the Mid-Market segment to help shape a unique service model utilizing field expertise.
- Assist clients in navigating the advanced features of QuickBooks Online, including invoicing, complex bookkeeping tasks, account setup, and payroll, fostering their growth through effective platform use.
- Stay updated on all features, updates, and functionalities of the QuickBooks Online platform to function as a trusted advisor, demonstrating ongoing commitment to expertise.
Description
We are eager to welcome passionate and driven individuals to provide exceptional support experiences for our Mid-Market customers. This role focuses on businesses generating over $2.5 million in annual revenue, catering to their distinct needs and complexities. We seek tech-savvy problem-solvers with a strong bookkeeping background who are excited to drive change, collaborate with internal teams, and deliver a world-class customer experience. We offer a competitive compensation package, including potential bonuses and benefits, and are committed to fair pay practices.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 357 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, Atlas Disposal, SASSI, IBEW-NECA Benefits Administration Association among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 60 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 60 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.