333 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Specialist - Hybrid - Lemon Grove
$46,080 - 61,240
Intuit
Bill Campbill Way, Lemon Grove
$46,080 - 61,240
Requirements
Must:
- 1-3 years of experience with QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money, or a completed Intuit Academy Bookkeeping Certification
- Proven track record in a customer support position, ideally in a tech or SaaS setting
- Active QuickBooks Online Level 1 Certification required prior to start date
- Strong comprehension of bookkeeping principles and financial terminology
- Ability to analyze complex issues, identify root causes, and communicate effective solutions
- Minimum of 2 days per week in-office, 4 hours per day
- High-speed internet connection (DSL, cable, or fiber) is necessary for remote work
Technologies
Responsibilities
- Provide exceptional technical and consultative support for Mid-Market QuickBooks users
- Troubleshoot and resolve complex software-related challenges through phone and chat in a professional manner
- Apply our prosperity principles to customer solutions
- Serve as the advocate for Mid-Market customers, taking ownership of their success
- Collaborate with teams such as Learning & Development, Sales, and Product Management to communicate client feedback and enhance the product and customer experience
- Create high-quality interactions that build customer confidence
- Identify trends and opportunities within the Mid-Market segment to develop a differentiated service model
- Guide clients through advanced features of QuickBooks Online, including invoicing, bookkeeping, account setup, and payroll, to ensure their enhanced success with the platform
- Remain knowledgeable about updates, new features, and functionalities of QuickBooks Online to serve as a reliable advisor
Description
We are dedicated to offering an exceptional support experience for our Mid-Market customers, focusing on businesses with annual revenues exceeding $2.5 million. We seek enthusiastic individuals who bring a blend of technical support expertise, financial insight, and strategic customer service. Our ideal candidates are tech-savvy problem solvers, passionate about leading change and teamwork, and committed to delivering excellence in customer experience. We offer a competitive compensation package with performance-based rewards, a potential cash bonus, equity rewards, and comprehensive benefits. Join us and be part of a collaborative team that actively contributes to our shared goals.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 333 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, Atlas Disposal, SASSI, IBEW-NECA Benefits Administration Association among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 36 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 36 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.