327 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Specialist - Hybrid - La Mesa
$48,000 - 61,260
Intuit
Bill Campbill Way, La Mesa
$48,000 - 61,260
Requirements
Must:
- 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification
- Proven background in a customer support role, ideally within a technology or SaaS environment
- An active QuickBooks Online Level 1 Certification is mandatory and must be submitted before the start date
- Strong grasp of bookkeeping principles and financial terminology
- Capability to analyze intricate problems, determine root causes, and propose effective solutions
- Minimum requirement of 2 days in the office, 4 hours each day
- A reliable high-speed internet connection (DSL, cable, or fiber) is essential for remote work
Technologies
Responsibilities
- Provide exceptional technical and consultative support for Mid-Market QuickBooks users
- Troubleshoot and resolve complex software-related challenges via phone and chat in a professional and reassuring manner
- Apply our prosperity principles to customer solutions
- Represent the voice of the Mid-Market customer, demonstrating ownership of their success
- Collaborate with teams such as Learning & Development, Sales, and Product Management to relay client feedback and enhance product and customer experience
- Foster high-quality customer interactions that build confidence
- Identify trends and opportunities within the Mid-Market segment to help develop a distinctive service model, leveraging field expertise
- Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more
- Stay updated on all enhancements, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor
Description
We are excited to invite passionate and motivated individuals to join our team, delivering an exceptional support experience for our Mid-Market customers, which includes businesses with annual revenues exceeding $2.5 million. This role combines deep technical product support, financial insight, and strategic customer service. We value collaboration and change leadership, and seek candidates who will embody our Prosperity Principles: Advocacy, Ownership, and Expertise. You will be part of a dynamic team, dedicated to providing a world-class customer experience. We offer competitive compensation, including a performance rewards approach, cash bonuses, equity rewards, and comprehensive benefits.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 327 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, Atlas Disposal, SASSI, IBEW-NECA Benefits Administration Association among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 30 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 30 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.