307 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Specialist - Hybrid - Fallbrook
$46,040 - 61,360
Intuit
Coast Avenue 2700, Fallbrook
$46,040 - 61,360
Requirements
Must:
- 1-3 years of experience with QuickBooks Online, ideally including QuickBooks Payments, QuickBooks Payroll, Proconnect, or a completed Intuit Academy Bookkeeping Certification.
- Proven background in customer support, preferably in a tech or SaaS setting.
- Active QuickBooks Online Level 1 Certification required prior to starting.
- Strong grasp of bookkeeping principles and financial terminology.
- Ability to analyze complex issues, determine root causes, and effectively communicate solutions.
- Comfortable with a hybrid work model, requiring at least 2 days in the office for 4 hours each.
- A reliable high-speed internet connection (DSL, cable, or fiber) needed for remote work.
Technologies
Responsibilities
- Provide exceptional technical and consulting support to Mid-Market QuickBooks users.
- Diagnose and resolve intricate software-related issues via phone and chat, maintaining professionalism and reassurance.
- Implement our Prosperity Principles in customer solutions.
- Serve as the voice for Mid-Market customers, taking ownership of their success.
- Collaborate with internal teams such as Learning & Development, Sales, and Product Management to communicate client feedback and enhance the product and customer experience.
- Foster high-quality customer interactions that build confidence.
- Identify trends and opportunities within the Mid-Market segment to develop innovative service models using industry expertise.
- Guide clients in utilizing advanced functions of QuickBooks Online, including invoicing, bookkeeping strategies, account setup, payroll, and more, to support their prosperity.
- Keep up-to-date with all updates, features, and functionalities of the QuickBooks Online platform to serve as a reliable advisor.
Description
We are looking for enthusiastic and motivated individuals to provide exceptional support to our Mid-Market clients, with annual revenues exceeding $2.5 million. This role blends technical product support, financial expertise, and strategic customer service to meet the unique needs of this segment. Our ideal team member is a tech-savvy problem-solver passionate about leading change and collaborating across teams to ensure a top-tier customer experience while actively embracing our Prosperity Principles: Advocacy, Ownership, and Expertise. We offer a competitive compensation package which includes pay-for-performance rewards, cash bonuses, equity rewards, and benefits. This role requires at least two days of in-office work each week, contributing to a dynamic and collaborative environment.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 307 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, Atlas Disposal, SASSI, IBEW-NECA Benefits Administration Association among others, are currently hiring for Support roles in the United States.
The company with most openings is USAA as they are hiring for 25 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is USAA as they are hiring for 25 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.