388 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Specialist - Hybrid - Bonita
$48,000 - 61,360
Intuit
Bonita Avenue 220, Bonita
$48,000 - 61,360
Requirements
Must:
- 1-3 years of experience using QuickBooks Online, preferably with QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money, OR a completed Intuit Academy Bookkeeping Certification
- Proven experience in a customer support position, ideally in a tech or SaaS environment
- An active QuickBooks Online Level 1 Certification is required before your start date
- A solid understanding of bookkeeping principles and financial terminology
- Ability to analyze complex problems, identify underlying issues, and communicate effective solutions
- Flexibility to adapt to changing priorities and a comfort with ambiguity
- Strong verbal and written communication skills to convey technical information clearly
- Demonstrated ability to multitask efficiently in a dynamic work environment
- A collaborative mindset that contributes to team objectives
Technologies
Responsibilities
- Provide exceptional technical and consultative support for Mid-Market QuickBooks users
- Troubleshoot and resolve complex software-related issues through phone and chat communication, maintaining a professional demeanor
- Advocate for customer solutions aligned with our prosperity principles
- Represent the Mid-Market customers voice, taking ownership of their success
- Collaborate with Learning & Development, Sales, and Product Management teams to relay client feedback and drive enhancements to the product and customer experience
- Foster high-quality customer interactions that build trust and confidence
- Identify trends and opportunities within the Mid-Market segment to create a unique service model using field expertise
- Guide clients through the advanced functionalities of QuickBooks Online, enhancing their success through effective platform use
- Keep abreast of all updates, new features, and functionalities of QuickBooks Online to serve as a knowledgeable advisor
Description
We are a passionate team committed to delivering outstanding support experiences for our Mid-Market customers, specifically those with annual revenues exceeding $2.5 million. Our role requires a blend of technical expertise, financial insight, and strategic customer service. We offer a competitive compensation package that includes cash bonuses, equity rewards, and comprehensive benefits. Our dedication to employee satisfaction involves regular assessments for fair pay across different demographics. Located in California, this position supports a hybrid work model with flexibility and a focus on innovation and collaboration.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 388 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, JANSON, SASSI, Atlas Disposal among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 81 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 81 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.