306 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Specialist - El Cajon
$46,080 - 61,240
Intuit
Torrey Santa Fe Road 7535, El Cajon
$46,080 - 61,240
Requirements
Must:
- 1-3 years of experience utilizing QuickBooks Online, with preferred exposure to QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification.
- Proven track record in a customer support capacity, ideally within a tech or SaaS landscape.
- Active QuickBooks Online Level 1 Certification is mandatory and must be provided prior to employment.
- Solid understanding of bookkeeping fundamentals and financial terminology.
- Proven capability to analyze complex problems, identify underlying causes, and communicate effective solutions.
- Minimum of 2 days spent in the office for 4 hours each day as part of a hybrid work model.
- Reliable high-speed internet connection (DSL, cable, or fiber) required for remote work.
Technologies
Responsibilities
- Provide exceptional technical and consultative assistance to Mid-Market QuickBooks users.
- Troubleshoot and resolve intricate software-related issues through phone and chat in a professional and supportive manner.
- Implement prosperity principles in customer interactions and solutions.
- Represent the Mid-Market customer by taking ownership in ensuring their success.
- Collaborate with teams like Learning & Development, Sales, and Product Management to share customer insights and foster enhancements to the product and overall customer journey.
- Create engaging customer experiences that build trust and confidence.
- Identify patterns and opportunities within the Mid-Market sector to help develop a unique service model using industry knowledge.
- Support clients in utilizing advanced features of QuickBooks Online, such as invoicing, complex bookkeeping, account configuration, payroll, and more, facilitating their success through effective platform use.
- Remain informed of all updates, new features, and functionalities of QuickBooks Online to act as a dependable advisor, showcasing ongoing dedication to expertise.
Description
We are dedicated to providing a distinct support experience for our Mid-Market customers, focusing on businesses with over $2.5 million in annual revenue. Our ideal candidate is a tech-savvy problem solver with a strong bookkeeping background, eager to lead change and collaborate to deliver an outstanding customer experience. We offer a competitive compensation package that includes base pay, bonuses, equity rewards, and comprehensive benefits. Our compensation structure is based on factors like expertise, experience, and location. We are committed to equitable pay and regularly assess compensation across demographics.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 306 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, Braswell Family Farms, DAZ 3D, SASSI among others, are currently hiring for Support roles in the United States.
The company with most openings is USAA as they are hiring for 25 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is USAA as they are hiring for 25 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.