336 IT & Software Developer jobs in the US
QuickBooks Online Mid-Market Premium Specialist
$46,080 - 61,360
Intuit
Torrey Santa Fe Road 7535, National City
$46,080 - 61,360
Requirements
Must:
- 1-3 years of experience with QuickBooks Online; preferred knowledge in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money or completion of Intuit Academy Bookkeeping Certification
- Proven background in a customer support role, ideally in a tech or SaaS setting
- Active QuickBooks Online Level 1 Certification is mandatory and must be available prior to starting
- Strong understanding of bookkeeping principles and financial terminology
- Demonstrated ability to analyze complex challenges, pinpoint root causes, and communicate effective solutions
- Minimum of 2 days a week in-office for 4 hours a day; must have a reliable high-speed internet connection for remote work
Technologies
Responsibilities
- Deliver exceptional technical and consultative support to Mid-Market QuickBooks users
- Troubleshoot software-related issues through phone and chat, maintaining a professional and reassuring demeanor
- Apply our prosperity principles to customer solutions
- Act as the advocate for Mid-Market customers, taking ownership of their success
- Collaborate with departments such as Learning & Development, Sales, and Product Management to convey client feedback and enhance the product and customer experience
- Foster high-quality interactions that instill confidence in our service
- Identify trends and opportunities within the Mid-Market segment to innovate our service model
- Guide clients through advanced QuickBooks Online functionalities, promoting effective use of the platform
- Stay updated with all changes, new features, and functionalities of the QuickBooks Online platform to be a trusted advisor
Description
We are dedicated to providing a unique support experience for our Mid-Market clients, focusing on companies with annual revenues exceeding $2.5 million. This role combines technical product support, financial understanding, and strategic customer service, allowing us to meet the specialized needs of our customers. We offer competitive compensation, including a performance-based pay structure, cash bonuses, equity rewards, and additional benefits to support our team. This position requires a hybrid working approach, with at least two days in the office weekly, as we aim for continuous improvement and collaboration within our dynamic environment.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 336 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Murmuration, Reis Informatica Inc., BALANCED+ INC., STARSKY FINE FOODS INC, Atlas Disposal, SASSI, IBEW-NECA Benefits Administration Association among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 39 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 39 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.