AV/VTC & UC Engineer with Security Clearance

- Design, deploy, and maintain enterprise-level AV, VTC, and UC solutions integrating IP telephony, video conferencing, collaboration platforms, and messaging services. - Configure and manage Cisco Unified Communications Manager (CUCM), video endpoints, conference room systems, and collaboration tools such as Jabber, IP phones, cameras, codecs, and gateways. - Ensure secure and reliable voice and video services across unclassified, secret, and coalition networks. - Analyze, troubleshoot, and resolve IT infrastructure issues involving servers, storage, networks, security systems, and end-user devices. - Provide system administration for assigned infrastructure, including account management, access control, and security configuration. - Apply security patches, firmware updates, and operating system upgrades to maintain system integrity and compliance. - Monitor call quality, video performance, system health, and service availability. - Perform root-cause analysis using packet captures, system logs, and diagnostic tools. - Resolve Tier II-III issues affecting voice, video, network connectivity, servers, and AV systems. - Ensure UC and AV systems meet DoD cybersecurity, STIG, and RMF standards. - Implement security protocols, assist in vulnerability remediation, and manage secure access controls. - Support new UC, AV, and infrastructure deployments, upgrades, and technology refreshes. - Integrate UC platforms with directory services, networks, and cybersecurity tools. - Collaborate with vendors, DISA, and internal IT teams. - Maintain configuration baselines, network diagrams, asset inventories, and change records. - Ensure all UC and AV components are fully documented and ready for audits. - Provide high-visibility support for senior leaders, VTCs, and mission-critical briefings. - Deliver command-level technical briefings and operational guidance as required.