706 IT & Software Developer jobs in the US
IT Service Manager with ITIL Expertise
$70,000 - 85,000
Integrated Digital Solutions
Wellington Street, London
$70,000 - 85,000
Requirements
Must:
- Community College Diploma or University Degree in Computer Science, Computer Networking, or a related field.
- Equivalent experience, certifications, and demonstrated leadership ability will be considered.
- Minimum 5 years of experience in an IT support or service delivery environment.
- 5 years of experience with Microsoft Windows Server environments.
- 5 years of hands-on experience with network appliances such as routers, switches, firewalls, and access points.
- 5 years of experience troubleshooting Microsoft Windows operating systems (7, 10, 11).
- 5 years of experience with Microsoft Office and Microsoft 365 Admin Console.
Additional Experience (Assets):
- Familiarity with Microsoft Exchange Server and Exchange Online.
- Experience configuring Fortinet firewalls.
- Knowledge of VMware and Hyper-V virtualization.
- Proficiency in cybersecurity tools (RMM, EDR/AV).
- Understanding of macOS and macOS Server.
- Previous experience in a Managed Service Provider (MSP) setting.
- Knowledge in Layer 1 networking (structured cabling and termination).
- Experience with security systems (cameras and NVRs).
- Understanding of VoIP PBX systems.
Personal Requirements & Skills:
- Valid drivers license and reliable vehicle for client site visits.
- Proven ability to lead, support, and mentor technical team members.
- Strong sense of ownership and accountability for service outcomes.
- Excellent verbal and written English communication skills.
- Strong customer service orientation with professionalism and patience.
- Highly organized, detail-oriented, and meticulous.
- Ability to work independently while collaborating across teams.
Physical Requirements:
- Ability to lift and move IT equipment and materials as needed.
- Comfortable using ladders and performing on-site installations.
Responsibilities
- Provide technical leadership, guidance, and mentorship to IT team members.
- Assist the team in troubleshooting, sharing knowledge, and developing skills.
- Serve as the primary escalation point for complex or high-impact technical issues.
- Review escalated support tickets to ensure thorough root cause analysis, resolution, and documentation.
- Promote a collaborative, customer-centric culture within the IT team.
- Support the Operations Manager in identifying staffing needs, training opportunities, and skill gaps as the IT department expands.
- Oversee daily IT service operations to ensure timely resolution of support tickets and client issues.
- Take ownership of escalated tickets and service incidents, driving them to completion.
- Monitor ticket queues, priorities, and workloads to meet service levels and client expectations.
- Identify trends in recurring issues and implement solutions to lessen future occurrences.
- Ensure consistent application of service standards, established procedures, and best practices.
- Provide advanced technical support for desktops, servers, peripherals, and network infrastructure.
- Configure, manage, and troubleshoot network devices such as routers, switches, firewalls, and access points.
- Manage Microsoft Windows Server environments and Microsoft 365, including Exchange Online.
- Support virtualization platforms such as VMware and Hyper-V.
- Oversee cybersecurity measures and best practices, including RMM, EDR/AV, and security policies.
- Provide support for VoIP systems, security camera systems (NVRs), macOS environments, and structured cabling as needed.
- Act as a senior technical point of contact and trusted advisor for clients.
- Collaborate closely with Account Managers to align IT services with client contracts and business objectives.
- Recommend and assist in designing scalable IT solutions that accommodate client growth and security needs.
- Communicate effectively with clients during escalations or incidents that impact service.
- Contribute to the strategic growth of the IT department by enhancing tools, processes, and service offerings.
- Help define and refine onboarding processes, documentation, and standard operating procedures.
- Maintain and enhance technical documentation, knowledge bases, and internal manuals.
- Support inventory management, asset tracking, and lifecycle planning.
- Assist in evaluating and implementing new technologies, vendors, and service platforms.
- Participate in on-call rotation and provide occasional after-hours support.
- Conduct on-site client visits for escalations, projects, or installations as necessary.
Description
At IDS | Beyond Technology, located in London, Ontario, we pride ourselves on being a technical solutions company that specializes in digital, visual, and communications technologies. Our close-knit team is dedicated to delivering exceptional services in areas such as digital signage, interactive applications, and security systems, among others. We value accountability and collaboration, and we offer a range of benefits, including an automobile allowance, flexible dress code, health and dental care, and paid time off. Join us in a full-time, permanent role where your contributions can directly impact our growth and service excellence.
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You can find IT Manager salaries in the United States here.
How many IT Manager jobs are in the United States?
Currently, there are 706 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the US a good place for IT Managers?
The US is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the United States?
Jump, D3 Security Management Systems, TORQ IT Limited, Goway Travel Limited, Energy Transfer Partners, Astrion, Paycom Payroll Llc among others, are currently hiring for Manager roles in the United States.
The company with most openings is Boeing as they are hiring for 38 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.
The company with most openings is Boeing as they are hiring for 38 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.