1258 IT & Software Developer jobs in the US
IT Support Specialist
$37,440 - 52,000
Innovative Technology Ltd.
Carter Road 105, Elk City + Remote (US)
$37,440 - 52,000
Requirements
Must:
- Experience in customer service, preferably 1 year
- Strong problem-solving abilities
- Excellent verbal and written communication skills
- Familiarity with support tools and techniques
- Knowledge of operating systems, business applications, printing systems, and network systems
- Proficient typing skills while communicating on the phone
- Understanding of IT applications, software, and hardware
- Capability to adapt in a fast-paced IT environment
- Must clear an annual background check
Responsibilities
- Serve as the initial point of contact for Clients through our helpdesk via various channels
- Provide Clients with a quick, friendly, and efficient service experience
- Conduct remote troubleshooting for Clients
- Deliver onsite support when remote assistance cannot solve the issue
- Utilize our Ticketing System to manage and resolve Helpdesk Tickets and Service Requests
- Maintain detailed documentation of troubleshooting processes, resolutions, and Client interactions
- Supervise and record all work through our Ticketing System
- Ensure Client documentation is accurately maintained
- Assist teammates with open tickets and facilitate trouble resolution when possible
- Monitor the RMM dashboard and implement remediation actions as needed
- Participate in the delivery of project work when support is required by the Projects Team
- Communicate ticket statuses and inform Clients of any related changes or outages
- Escalate unresolved issues to higher support levels when necessary
- Collaborate with team members to balance workload and efficiently resolve tickets
- Adhere to security procedures and monitor for potential security issues
- Suggest improvements and contribute to the process of innovation
Description
We are dedicated to enhancing businesses and communities by offering dependable IT support through our Managed Services Department. Our core values emphasize professionalism, trust, collaboration, adaptability, proactivity, and responsiveness. We strive to ensure our Clients satisfaction and offer a supportive environment with health insurance, 401k matching, and a flexible culture. Located in Elk City, OK, we seek enthusiastic individuals who wish to grow their careers, with prospects to advance to more senior roles like Level 2 IT Specialist or Network Engineer.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1258 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Hitech Communications LTD, Snaplii, Connected Solution Experts, Sequoia Software, LYNKED Inc., DataAnnotation among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 86 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 86 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.