521 IT & Software Developer jobs in the US
Bilingual technical support engineer
$58,000 - 68,000
Ingram Micro
Standish Court 55, Mississauga + Remote (US)
$58,000 - 68,000
Requirements
Must:
- Diploma or degree in Computer Science, Computer Programming, or equivalent experience.
- 2-4 years in technical support, solutions engineering, or similar customer-facing technical role.
- Must be bilingual, proficient in both English and French.
- Extensive experience with SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), and cloud services (AWS, Azure).
- Strong understanding of web technologies, integrations, and system architecture.
- Familiarity with ticketing systems (e.g., Zendesk, Jira) and knowledge bases.
- Experience with web servers and databases such as Apache, IIS, MySQL, MSSQL, and PostgreSQL.
- Strong knowledge of application protocols including DNS, HTTP, HTTPS (SSL), FTP.
- Basic experience in Linux environments.
- General understanding of API technologies like JSON, REST, OAuth.
- Proven troubleshooting skills with the capability to think critically and communicate effectively under pressure.
- Excellent verbal and written communication skills, with strong analytical abilities and a customer-first approach.
- Ability to effectively prioritize user requests and manage expectations.
- Balance attention to detail with speed in a fast-paced environment.
- Ability to navigate ambiguity and thrive in a rapidly changing business setting.
- Flexibility to work later hours when needed.
- Strong passion for outstanding customer service and dedication to continuous learning.
- Self-motivated and proactive in executing tasks.
Responsibilities
- Respond to complex technical service requests from customers via phone and email each day.
- Diagnose, troubleshoot, and resolve technical issues concerning software, APIs, integrations, and infrastructure.
- Reproduce problems, conduct root cause analysis, and collaborate with engineering for bug fixes and feature requests.
- Create and maintain internal runbooks, FAQs, and technical documentation.
- Lead incident responses or participate in an on-call rotation for critical situations.
- Identify support trends and collaborate with Product & Engineering on long-term solutions.
- Accurately log all issues and status updates in our internal tracking system.
- Understand clients business objectives and apply expertise to resolve issues swiftly, ensuring customer success.
- Provide support for multiple cloud and hardware solutions.
- Contribute to the development of service desk processes and procedures.
- Interact closely with various departments and vendors to achieve timely resolutions.
- Handle support requests from resellers, remaining updated on new features and enhancements, and act as a subject matter expert.
- Facilitate triaging to internal and external teams, advocating for customer needs with Engineering, Development, and 3rd party Vendor teams.
Description
We are Ingram Micro, a prominent technology company driving innovation within the global information technology ecosystem. Our extensive reach enables us to connect with almost 90% of the global population, crucially impacting the worldwide IT sales channel. We distinguish ourselves through our broad range of solutions and services alongside our digital platform, Ingram Micro Xvantage™. We have been recognized as a Great Place to Work for 2025-2026 in Canada, underscoring our commitment to our employees and our vibrant culture. Join us at our Mississauga office in a hybrid role that allows you to work remotely two days a week, where you’ll contribute to exciting technological advancements and collaborative projects.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 521 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
D3 Security Management Systems, Theragraph Inc., LawDepot, Ironclad TEK Inc., Deloitte, JANSON, Bandwidth among others, are currently hiring for Support roles in the United States.
The company with most openings is Intuit as they are hiring for 96 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Intuit as they are hiring for 96 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.