Senior Systems Engineer - MSP

- Serve as the primary escalation point for intricate technical challenges affecting client environments - Diagnose and resolve complex issues related to servers, networks, cloud services, and security - Mentor and support fellow engineers through advanced technical hurdles - Ensure effective, timely, and professional handling of escalations - Engage in security incident response, remediation efforts, and strengthening of environments - Work collaboratively with security tools and MDR platforms to investigate and tackle escalated security incidents - Address senior-level incoming support tickets while managing project responsibilities - Balance immediate support needs with proactive solution development - Uphold high standards for service quality, SLAs, and client satisfaction - Lead and implement sophisticated infrastructure projects including server upgrades, cloud transitions, network redesigns, and security enhancements - Collaborate on technical designs, implementation strategies, and execution planning - Conduct server, workstation, and network deployment and replacement tasks - Participate in technical project scoping and post-review evaluations - Conduct in-person client visits for escalations, project rollouts, and scheduled technical tasks - Act as a reliable technical advisor during critical or sensitive situations - Clearly communicate technical findings, suggestions, and next steps to clients - Ensure all documentation is precise, thorough, and current within the PSA system - Contribute to the development of internal standards, technical workflows, and best practices - Identify recurring challenges and propose long-term solutions