1852 IT & Software Developer jobs in the US

Infinity Technologies jobs

Senior Systems Engineer, IT

$100,000 - 125,000
Infinity Technologies
Towne Centre Drive 27051, Fullerton
$100,000 - 125,000
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- 5+ years of experience in desktop support, particularly with: - Desktop and laptop hardware - MS Windows 10 and 11 - MS Office 2016/Office 365 applications - Azure - Mobile devices (e.g., iPhone, Android) - VoIP Phone Services (Hosted VoIP Solutions) - 5+ years of server administration experience, including: - Active Directory / Directory Services (AD, DNS, DHCP, WINS) - Hands-on desktop experience (Windows 10 and 11) and troubleshooting - HP / Dell Server hardware - Email Systems / Message Integration and Collaboration / Office 365 - Understanding of virtualization technologies - 3+ years of networking and architecture experience, knowledgeable in WAN/LAN, TCP/IP, and DNS - 2+ years of experience in supporting, deploying, and configuring Hypervisors (Hyper-V, VMware) - Familiarity with SAN technologies and practical application of this knowledge - Advanced understanding of server architecture, especially the connection between servers and networks - Experience in configuring and creating databases with Microsoft SQL - CompTIA+ Certification (applicants must obtain certification during the probationary period if not already held) - CompTIA Server+ Certification (applicants must obtain certification during the probationary period if not already held; internal applicants may be exempt based on demonstrated knowledge) - Strong troubleshooting skills related to Microsoft Windows, Microsoft Office/Office 365, and Microsoft Server Architecture - Familiarity with IT documentation practices and their importance - Exceptional verbal and written communication skills - Solid reasoning, analytical, and problem-solving capabilities - Proficiency in planning, performing, and decision-making - Comfortable engaging with clients to discuss technology needs and offering recommendations - Strong relationship-building skills internally and externally - Experience working from a ticketing system, providing quality updates to clients and internal teams - Effective collaboration and teamwork abilities - Competence in project management and time management - Proactive approach with the capability to anticipate and mitigate potential issues - Willingness to learn and support emerging technologies - Openness to additional responsibilities as required

Technologies

Active Directory
LAN
Office 365
TCP/IP

Responsibilities

- Demonstrate leadership while managing client relationships, team dynamics, and technical expertise - Act as a proactive communicator and representative of Infinity Technologies, maintaining strong client relationships and ensuring satisfaction - Mentor and train IT Technicians, IT Systems Analysts, IT Senior Systems Analysts, and IT Systems Engineers on technical knowledge and customer service practices - Serve as the escalation point for technical issues faced by IT Technicians, Systems Analysts, and Engineers, providing support via phone, remote access, or on-site visits - Lead advanced projects for both internal and external stakeholders - Assess project planning needs and provide tailored solutions for clients based on their specific requirements - Oversee the timely delivery of projects, utilizing the Infinity Project Management platform for status updates - Effectively communicate technical issues and solutions in relatable terms for customers - Act as a technical link between Infinity Technologies, clients, users, and vendors - Safeguard systems and data by identifying potential threats - Collaborate with vendors for support, design solutions, and incident management - Install, configure, and upgrade software and hardware as necessary - Engage in the planning, design, and implementation of engineering projects - Analyze, evaluate, and enhance changes supporting company or client infrastructure - Support various operating systems, databases, and utility software through installation and modification - Contribute to the development of technical documentation, ensuring accurate records of site surveys and network diagrams - Provide thorough documentation of completed projects for all relevant stakeholders - Escalate issues to appropriate personnel for swift resolution - Record issues and resolutions in IT Documentation Systems - Manage tickets and provide updates in Ticketing Systems - Offer system architecture consultations to both internal and external contacts - Execute data backup services - Stay updated on current and emerging technologies relevant to the role - Be available for after-hours support calls and respond promptly - Participate in on-call rotation as needed - Perform additional duties as assigned

Description


At Infinity Technologies, we specialize in delivering professional consulting services to municipalities, particularly in IT and GIS domains. Our team operates in Northern and Southern California, fostering a collaborative and supportive work environment. We offer an excellent benefits package, including medical, dental, vision, life insurance, a 401k plan, paid holidays, and generous PTO. We are committed to mentorship and career development, ensuring our team members thrive in their roles. This position is based in Fullerton, CA.
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You can find System Engineer salaries in the United States here.

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