667 IT & Software Developer jobs in the US
IT Support Specialist - Help Desk & Troubleshooting
$64,480 - 64,480
ICA Ingenierie Construction
King Street West 155, Hamilton
$64,480 - 64,480
Requirements
Must:
- Proven experience in IT support or help desk roles with expertise in desktop support and computer networking.
- Familiarity with operating systems including Windows, macOS, and Linux environments.
- Experience with ticketing systems like ServiceNow, Jira, or BMC Remedy for issue tracking.
- Strong understanding of computer hardware components and troubleshooting techniques.
- Knowledge of software troubleshooting processes for common enterprise applications, including Microsoft Office Suite.
- Capability to configure and manage network security tools such as firewalls and VPNs.
- Excellent communication skills with the ability to explain technical issues to non-technical users clearly.
- Customer service-oriented mindset with a proactive approach to problem-solving.
- Certifications such as CompTIA A+, Network+, or relevant vendor certifications are a plus but not required.
Responsibilities
- Provide technical support for desktop and laptop computers, peripherals, and mobile devices across Windows, macOS, and Linux operating systems.
- Troubleshoot hardware issues related to computer hardware and networking equipment such as LANs, firewalls, and VPN connections.
- Assist users with software troubleshooting, including Microsoft Office applications and other enterprise software.
- Efficiently manage and resolve help desk tickets using ServiceNow, Jira, or BMC Remedy platforms.
- Configure and maintain computer networking components, including LANs, VPNs, and firewalls to ensure secure connectivity.
- Support operating system updates, software installations, and hardware upgrades to optimize system performance.
- Document technical procedures and solutions clearly for future reference.
- Collaborate with team members to promptly resolve complex technical issues while maintaining excellent customer service standards.
- Assist in maintaining cybersecurity measures by supporting firewall configurations and monitoring network security alerts.
Description
We are looking for a committed IT Support Specialist to become a part of our technology team. In this role, you will provide extensive technical support to end-users, resolve hardware and software issues, and ensure our IT infrastructure operates smoothly. We value strong communication skills, a solid understanding of various operating systems, and experience with network security protocols. As an IT Support Specialist, youll contribute to achieving high levels of customer service and operational efficiency within our organization. This is a full-time, permanent position that offers benefits like dental care, flexible scheduling, paid time off, and tuition reimbursement. The work location will be in person.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 667 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sched LLC, Jump, Audcomp Group Inc, D3 Security Management Systems, TORQ IT Limited, Torus Biomedical Solutions, Snaplii among others, are currently hiring for Support roles in the United States.
The company with most openings is Boeing as they are hiring for 32 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Boeing as they are hiring for 32 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.