672 IT & Software Developer jobs in the US
Help Desk Technician - IT Support
$45,760 - 49,920
Hubwallet
Oxnard Street 21550, Woodland Hills
$45,760 - 49,920
Requirements
Must:
- Associates or Bachelors degree in Computer Science, Information Technology, or a related field preferred; equivalent experience will be considered
- Proven track record in a help desk or technical support role, preferably within merchant services or POS software
- Familiarity with troubleshooting POS systems, payment gateways, and peripheral devices such as printers and scanners
- Proficient in operating systems (Windows, iOS, Android) and software troubleshooting
- Basic understanding of networking concepts (Wi-Fi, Ethernet, IP settings, etc.)
- Experience with ticketing systems and remote support applications
- Strong analytical skills and meticulous attention to detail
- Exceptional communication abilities, particularly in conveying technical information to non-technical individuals
- Patience and empathy in client interactions, especially under stress
Responsibilities
- Provide prompt assistance for customer inquiries through phone, email, and chat while ensuring high-quality service
- Diagnose and troubleshoot technical issues associated with our POS software, hardware integration, and payment processing systems
- Assist customers by guiding them through problem-resolution processes and software features
- Escalate complex technical concerns to specialized support or development teams, maintaining ownership of cases until resolved
- Contribute to system upkeep through software updates, patches, and configuration management
- Maintain accurate documentation of customer interactions, troubleshooting activities, and resolutions in the ticketing system
- Gather and relay user feedback to enhance product functionality, usability, and overall customer satisfaction
Description
We are excited to invite a talented and customer-oriented Help Desk Technician to join our team in Woodland Hills, CA. In this full-time position, you will deliver essential technical support for our Point of Sale (POS) software and related merchant services. We offer competitive pay ranging from $22.00 to $24.00 per hour, along with benefits that include dental, health, vision insurance, and paid time off. Our dynamic work environment focuses on collaboration and continuous improvement, allowing our team to thrive while providing exceptional service to our clients.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 672 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sched LLC, Snaplii, D3 Security Management Systems, Torus Biomedical Solutions, Tepperman's, Decisive Dividend Corporation, Computer Systems Center Incorporated (CSCI) among others, are currently hiring for Support roles in the United States.
The company with most openings is Raytheon as they are hiring for 24 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Raytheon as they are hiring for 24 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.