621 IT & Software Developer jobs in the US
Help Desk Technician - IT support specialist
$48,942 - 58,926
Hotchkiss Mobiles
Center Street 8, Remote + Remote (US)
$48,942 - 58,926
Requirements
Must:
- I require proven experience in delivering technical support and troubleshooting within a help desk or desktop support setting.
- I expect a strong understanding of operating systems such as Windows (including Windows Server), macOS, and Linux.
- Familiarity with networking concepts, including TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls (including Meraki), and network administration tools is essential.
- Experience managing computer hardware and peripherals, along with mobile device support, is necessary.
- Proficiency with remote management tools like SCCM (System Center Configuration Manager) and familiarity with Active Directory administration is required.
- The ability to quickly assess complex technical issues and communicate solutions clearly to non-technical users is critical.
- Excellent customer service skills, coupled with strong communication abilities, are important for fostering positive user interactions.
- Knowledge of help desk ticketing systems such as ServiceNow or Jira for efficient issue tracking and resolution is preferred.
Responsibilities
- I will provide timely and professional technical support through phone, email, and remote tools to end-users facing hardware, software, or network challenges.
- I will troubleshoot and resolve software issues across operating systems including Windows, macOS, and Linux, aiming for minimal downtime.
- I will manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals, ensuring proper setup and maintenance.
- I will assist with networking tasks like configuring LAN/WAN connections, DNS settings, TCP/IP protocols, VPN access, firewall configurations, and implementing network security measures such as Meraki appliances.
- I will handle Active Directory management tasks, including user account creation, permission adjustments, and enforcing security policies through GPO (Group Policy Object) implementation.
- I will utilize IT service management tools such as ServiceNow, Jira, and BMC Remedy to log incidents, monitor resolution progress, and generate reports for continuous improvement.
- I will support various IT infrastructure components, including Windows Server environments and Microsoft Office applications, to ensure seamless user experiences.
Description
Join us as a Help Desk Technician and become integral to our organization’s technological infrastructure! Your expertise will keep our systems operating efficiently while providing outstanding support that motivates our team. If you are passionate about IT support and eager to enhance your skills in a dynamic environment, this is an ideal opportunity for you! Job Types: Full-time, Permanent Pay: $23.53 - $28.33 per hour Expected hours: 40 per week Benefits: - 401(k) - Dental insurance - Flexible schedule - Health insurance - Paid time off - Vision insurance Work Location: Remote
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 621 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Giesecke+Devrient, Dyrand, Surpass Solutions Inc, Elevatus, Redding Rancheria, Options Clearing Corporation, Alchemy Global Networks among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 93 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 93 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.