Business Analyst / Technical Support Specialist

As a Business Analyst/Technical Support Representative, I will develop robust relationships with clients and effectively coordinate work statements and modifications between our in-house programmers, developers, and clients. I will oversee new business implementations and enhancements, facilitate vendor relationships, and support our Sales and Marketing Department. Additionally, I will conduct comprehensive product demonstrations for potential clients as needed. My responsibilities will also include reviewing, testing, and documenting application enhancements, preparing work statements, and leading implementation and training sessions. I will publish training and operational documents for the application and manage all client inquiries through calls and emails, ensuring a prompt response. I will research and troubleshoot technical issues, tracking support matters until resolution. The ideal candidate will quickly learn our products, aid in developing documentation, conduct training, and perform application testing as required. I will also participate in internal projects as assigned, undertake administrative tasks, and regularly update our activity logs.