2567 IT & Software Developer jobs in the US
IT Support Specialist - Helpdesk & Troubleshooting
$56,160 - 64,480
Harris County Federal Credit Union
Smith Street 1400, Houston
$56,160 - 64,480
Requirements
Must:
- Minimum of three (3) years of IT support experience, ideally in a financial institution or highly regulated environment.
- Some college coursework in Information Technology or Cybersecurity, or equivalent practical experience.
- CompTIA Security+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate certifications are highly preferred.
- Familiarity with Core Banking Systems.
- Proficiency in Microsoft 365, Active Directory, and Azure administration.
- Knowledge of endpoint security and encryption technologies, along with experience in supporting Dell systems and enterprise hardware.
- Strong verbal and written communication skills with the ability to convey technical concepts to non-technical personnel.
- Patience, discretion, and professionalism in handling sensitive member information.
- A friendly disposition and ability to collaborate effectively with colleagues, members, and business partners.
- A strong commitment to protecting sensitive member and Credit Union data and making informed, professional choices based on policies and regulations.
- Dependable and punctual work ethic.
- Ability to sit for extended periods and lift IT equipment weighing up to 50 pounds.
Responsibilities
- Act as the main contact for internal staff regarding issues with hardware, software, network, and Core Banking Systems.
- Configure, deploy, and maintain workstations, laptops, mobile devices, VoIP systems, and peripheral equipment such as check scanners and receipt printers.
- Conduct regular daily processing and monitoring of online subsystems and system notifications.
- Monitor and support ATM terminals and related systems on a daily basis.
- Serve as the principal liaison with vendors and service providers for ATM systems.
- Provide technical support for Shared Branching data processing issues.
- Assist with software and equipment upgrades, including immediate hardware support.
- Manage Microsoft 365, Active Directory, and Azure environments, overseeing user accounts, group policies, and permissions.
- Supervise and manage endpoint protection tools, such as antivirus, EDR, and automated patch management systems.
- Help identify and resolve vulnerabilities discovered during regular security scans.
- Implement identity and access management controls, including Multi-Factor Authentication (MFA) and quarterly user access reviews.
- Review security logs to identify anomalies and work with the Incident Response Team during security events, ensuring proper documentation is maintained.
- Keep comprehensive records of system changes, hardware inventories, and software licenses for compliance and auditing.
- Ensure all IT activities comply with GLBA requirements and our Credit Unions Information Security Program.
- Participate in Disaster Recovery and Business Continuity testing and serve as a key member of the Business Continuity team.
- Assist in the implementation of core product, network, and system projects.
- Liaise with facilities management concerning building maintenance, vendor access, and technology-related infrastructural needs.
- Create instructional documentation for staff to help minimize recurring support requests.
- Assist the IT Director or VP of Administrative Services with various assignments.
Description
We provide comprehensive information technology support for all Credit Union systems and users, ensuring operational efficiency, data security, and adherence to regulatory standards as set forth by NCUA Part 748 and FFIEC cybersecurity guidelines. We offer competitive pay ranging from $27.00 to $31.00 per hour and a range of benefits including 401(k), health, dental, and vision insurance, as well as paid time off. Our work environment promotes teamwork and collaboration within our dedicated department. The role requires in-person participation.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 2567 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Sched LLC, D3 Security Management Systems, Airia Brands Inc, Asrb Moe, PosiTrace, DataAnnotation among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 92 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 92 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.