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IT Support Technician
$41,745 - 44,075
Hamtramck Public Schools
Roosevelt Street 3201, Hamtramck
$41,745 - 44,075
Requirements
Must:
- I require a minimum of 3 years of experience in technology as a technical support specialist, technician, operator, or programmer.
- I need someone who has experience in administering and supporting a student information system or a similar business information system.
- An applicant should possess a High School Diploma along with industry experience in networking and/or Microsoft product sets including iPads, Macintosh, Windows 10, Chromebooks, and Google Applications.
- Demonstrated understanding of current technological and educational practices is essential, including system-wide networks, email systems, storage solutions, anti-virus implementation, recovery systems, backup operations, and administrative as well as pedagogical applications.
- I value the ability to work long hours and a strong past work ethic.
- A strong commitment to customer satisfaction and a customer-service orientation is critical.
- Physical strength is required for lifting, bending, walking on uneven surfaces, and carrying heavy objects up to 75lbs, along with repetitive physical tasks.
- The ability to climb stairs and ladders is also necessary.
- Must have the capability to travel within the district, moving from building to building to meet the technology needs of students, staff, and families.
Responsibilities
- You will be the primary contact for technical support in designated locations and will provide on-site assistance as necessary.
- You will handle technical support inquiries for the student information system.
- Your tasks will involve responding to service requests, resolving issues, enhancing customer satisfaction, and reducing response time, which will require on-site engagement across the district.
- You will troubleshoot district hardware and software, maintain logs, and follow up on issues, including contacting vendors for necessary repairs and technical support.
- General maintenance and upgrades of district technology equipment will be part of your duties.
- You will set up and dismantle technology equipment for meetings held throughout the district.
- Assisting in the installation and inventory of both hardware and software will also be required.
- Maintaining the district technology plan in compliance with Michigan Department of Education guidelines is essential.
- You will assist in managing network and email accounts, setting up networks, configuring software on computers for centralized copiers, and maintaining the Active Directory.
- Troubleshooting VoIP and networking issues, as well as maintaining wireless communication, are required tasks.
- You will transport equipment and supplies to ensure that materials are available where needed.
- Confidentiality regarding sensitive information must be maintained.
- Acting as a liaison between the department and district employees, students, and families is essential.
- Provide technical support for School Board meetings and district events, including livestreaming and sound support, and be available for occasional evening events.
- This position offers 40 hours per week and the potential for overtime pay.
- You may also be assigned other duties by the Director of Technology and Technology Coordinator.
Description
This job listing is designed to outline the essential functions and requirements of the position. While it is not an exhaustive list of all duties and responsibilities, it provides a framework of what will be expected. Other functions may be assigned, and management reserves the right to modify duties at any time. The salary for this Computer Technician position, classified under AFSCME, Local #257 Contract, starts at $20.07 per hour. Before being officially employed, all school employees are required to undergo an electronic fingerprinting process for a criminal history background check. This process is conducted by a third party and at the applicant's expense. Job Type: Full-time Pay: $20.07 - $21.19 per hour Expected hours: 40 per week Benefits include health insurance, dental insurance, vision insurance, life insurance, paid time off, retirement plan, 401(k) options, and professional development assistance. Relocation to Hamtramck, MI 48212 is required before starting work. Work Location: In-person
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