1862 IT & Software Developer jobs in the US
Nice CXone developer
$82,000 - 122,000
Hallmark Global Technologies
200 Motor Parkway, #A-3, Plano
$82,000 - 122,000
Requirements
Must:
- Over 10 years of hands-on experience with NICE CXone platform.
- Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
- Experience with REST APIs, JavaScript, JSON, XML.
- Solid understanding of Omnichannel Contact Center operations.
- Proven experience integrating CXone with CRM applications.
- Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
- Strong analytical and problem-solving abilities.
Responsibilities
- Design and develop IVR and ACD call flows using NICE CXone Studio, incorporating scripts, actions, and custom logic.
- Build, test, and implement CXone routing scripts, workflows, and automation processes.
- Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules.
- Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors.
- Collaborate with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
- Ensure secure data transfer and compliance across systems.
- Configure users, skills, campaigns, call queues, and channel settings.
- Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
- Support workforce schedules, QM evaluations, and performance analytics.
- Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
- Perform system updates, enhancements, and optimizations.
- Collaborate with cross-functional teams (Ops, QA, Network, Product).
- Create technical documentation for scripts, integrations, and platform configurations.
- Ensure solutions adhere to industry best practices for scalability, reliability, and security.
Description
We are currently seeking a skilled NICE CXone Developer to join our team in Plano, TX. This role offers a collaborative environment where you will work on cutting-edge cloud-based contact center solutions. We value expertise in NICE CXone Studio scripting, API integrations, and related workflows. Benefits include competitive salary, hands-on experience, and a supportive work culture.
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The company with most openings is Kforce Technology Staffing as they are hiring for 130 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.