448 IT & Software Developer jobs in the US
Service Technician - IT Systems & Support (Remote)
$60,000 - 65,000
Group CCI
Riverhaven Drive 12001, Remote + Remote (US)
$60,000 - 65,000
Requirements
Must:
- Solid experience working at a Managed Service Provider (MSP) with established ticketing systems and documented procedures.
- Demonstrated ability to support multiple clients while adhering to consistent service standards.
- Proficiency in Microsoft 365 administration (Exchange, Entra, SharePoint).
- Familiarity with Windows Server environments and endpoints.
- Understanding of networking fundamentals, including firewalls, DNS, and DHCP.
- Knowledge of email/web fundamentals (DNS, DMARC, SPF, DKIM).
- Hands-on experience with common business applications and SaaS platforms.
- Experience conducting systematic troubleshooting and root cause analysis.
- Strong professional communication skills with the ability to clarify technical issues for clients.
- Collaborative mindset and ability to work effectively in a team environment.
- Experience coordinating with vendors and managing support escalations.
- Familiarity with ConnectWise Manage (PSA), N-able (RMM), and Hudu (documentation) or similar tools.
- ITIL Foundation certification or experience with structured problem/change management processes (preferred).
- Knowledge of PowerShell or deployment automation tools (nice to have).
- Relevant certifications such as Microsoft, CompTIA A+/Network+, or vendor-specific credentials (nice to have).
Responsibilities
- Follow established procedures to support and manage hardware, software, and services, including Microsoft 365 and Windows Server environments.
- Provide comprehensive support for escalated issues, emphasizing systematic troubleshooting and root cause analysis.
- Maintain thorough documentation for all completed work and identify opportunities for improving existing documentation.
- Collaborate with the Dispatch Manager, Service Manager, and other technicians in knowledge sharing and problem-solving initiatives.
- Coordinate with third-party vendors while following established escalation procedures, ensuring timely ticket resolution.
- Utilize ConnectWise Manage to maintain accurate and detailed ticket documentation, including time entries and status updates.
- Use N-able to monitor and remediate endpoints according to documented guidelines and alert policies.
- Contribute to the enhancement of documentation standards in partnership with the Service Manager.
- Provide on-site support for local clients as required, with advance notice when feasible.
Description
At Group CCI, we are a well-established managed service provider focused on IT systems and support, dedicated to fostering strong relationships with our clients through exceptional service. We are currently seeking a detail-oriented Service Technician II to join our team. This role is primarily remote but requires occasional on-site visits within 45 minutes of downtown Charlotte, NC. We offer a competitive salary range of $60,000 - $65,000 per year, a consistent Monday through Friday schedule from 8:30 AM to 5:30 PM, and various employee benefits including 401k matching, profit sharing, and professional development support. Our collaborative environment emphasizes thoroughness, quality, and continuous improvement.
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The company with most openings is USAA as they are hiring for 42 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is USAA as they are hiring for 42 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.