IT Business Systems Coordinator

- Uphold the Credit Union's core values and Service Standards in aligning with GreenState's mission and vision. - Maintain a consistent focus on positive member service, both internally and externally. - Exhibit teamwork in all interactions with colleagues and in the execution of all responsibilities. - Safeguard the confidentiality of member information. - Foster a diverse and inclusive workplace. - Abide by all state, federal, and credit union regulations, policies, and guidelines. - Assist in the setup, implementation, management, programming, training, modification, troubleshooting, and ongoing administration of departmental systems and technology solutions. - Provide prompt and efficient troubleshooting for system-related challenges. - Identify automation opportunities and leverage scripting or other technologies to streamline repetitive tasks. - Deliver technical solutions to enhance our lending practices through tools like SDK, API, scripting, Power BI, or other methods. - Support the management and administration of third-party platforms to ensure optimal performance and uptime. - Create custom programming and reports while keeping abreast of emerging technologies to integrate into our lending platform. - Offer staff support to ensure departmental systems adhere to regulatory compliance and internal policies, tracking necessary changes when required. - Solicit regular feedback from staff for enhancements and work collaboratively with management or other departments to implement improvements. - Communicate process changes, improvements, and modifications verbally or through written documentation to management, peers, staff, and other employees to ensure understanding of technology issues and solutions within departments. - Conduct research, review, and analysis of current processes to develop strategies for enhancements. - Assist in managing user access for various departmental systems, including creating, modifying, and removing access as necessary. - Serve as a point of contact for technical issues related to the loan origination system. - Provide technical support for team and departmental meetings. - Create, modify, and map custom documents in departmental systems to aid in operations and compliance. - Render support and assistance during internal, state, and federal audits and examinations. - Assist management with business system needs in implementing new products and services, as well as ongoing support for existing offerings. - Conduct training on software and new systems for the organization as needed. - Act as an IT advocate across various departments. - Perform other duties as assigned.