538 IT & Software Developer jobs in the US
IT support specialist - technical troubleshooting
$45,000 - 60,000
GreenArrow
Olive Street 614, Saint Louis + Remote (US)
$45,000 - 60,000
Requirements
Must:
- Proven experience delivering Level 1 and Level 2 help desk support for end users.
- Proficiency in troubleshooting Microsoft Office, email, and core business applications.
- Practical experience in deploying laptops and IT hardware.
- Ability to create, modify, and manage user accounts effectively.
- Excellent communication and customer service skills with a talent for training end users.
- Willingness to travel around 10% of the time for on-site support.
- Capable of documenting processes, standard operating procedures, and escalation workflows.
- Strong organizational abilities and proficiency in managing multiple tasks simultaneously.
Responsibilities
- Provide hands-on troubleshooting and technical assistance across diverse systems, devices, and locations to ensure employee efficiency.
- Act as the primary point of contact for IT support through ticketing systems, email, phone, and in-person inquiries.
- Diagnose, troubleshoot, and resolve issues related to hardware, software, and networks.
- Install, configure, and upgrade desktops, laptops, mobile devices, and other peripherals.
- Maintain user accounts, permissions, and security settings within Active Directory, O365, and additional systems.
- Support VPN, remote access tools, and multi-factor authentication requirements.
- Escalate complex issues to Tier 2/Tier 3 support teams when necessary.
- Monitor system performance and assist with patching, backups, and updates.
- Document issues, solutions, and processes in the ticketing system and knowledge base.
- Provide support during employee onboarding and offboarding, including equipment setup and retrieval.
- Maintain an inventory of hardware, software licenses, and IT supplies.
- Contribute to cybersecurity awareness and compliance initiatives.
- Participate in IT projects, rollouts, and system upgrades as needed.
Description
At GreenArrow, we are committed to fostering a purposeful and passionate work environment where growth is a priority. As an IT Support Specialist, you will play a pivotal role in maintaining seamless connectivity and productivity for our teams, whether they are in office or field settings. We offer continuous learning and mentorship opportunities, a fun and collaborative atmosphere, and a clear path for advancement. You will enjoy competitive compensation, annual bonus potential, and comprehensive benefits. Our community thrives on shared values, including commitment to our customers and excellence in service, making GreenArrow not just a workplace, but a hub of innovation and support for our team members. Together, we are more than a company; we are a network of problem solvers dedicated to creating a positive impact in our communities.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 538 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
bunny.net, Murmuration, D3 Security Management Systems, Perri's Corporation, Diploma Healthcare Group, Ironclad TEK Inc., Clarity.ca Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is USAA as they are hiring for 74 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is USAA as they are hiring for 74 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.