305 IT & Software Developer jobs in the US

Govcio LLC jobs

Call Analyst (SCA)

$52,000 - 58,240
Govcio LLC
Civic Center Plaza 1, Irvine
$52,000 - 58,240
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Associates degree with at least 2 years of relevant experience (or equivalent experience) - Experience assisting victims of crimes and their families - A compassionate disposition when interacting with individuals facing traumatic situations - Previous experience in social work or related services is preferred - Must be a U.S. Citizen - Proficiency in both English and Spanish (reading and speaking) is required - Strong reading comprehension, writing, and verbal communication skills - Ability to make informed decisions to support incoming calls effectively - Must meet performance metrics for call intake - Ability to obtain and maintain DHS Public Trust Clearance

Technologies

Responsibilities

- Utilize a victim-centered approach to support individuals affected by immigration-related crimes - Raise awareness of services available for victims of immigration-related crimes - Foster partnerships with community organizations that aid these victims - Guide victims in understanding available information and the immigration enforcement and removal process - Respond promptly to incoming calls from detention facilities and other stakeholders - Apply critical thinking skills and immigration lifecycle knowledge to provide assistance and accurate information - Quickly build rapport with callers, asking insightful questions to identify their concerns - Conduct database queries and manual searches related to individuals in detention or those undergoing immigration proceedings - Log relevant information from calls into a web-based case management system - Prepare cases for referral to relevant Officers/Agents or field offices for further action - Utilize third-party interpreter services as needed - Review immigration enforcement documentation and conduct detailed analytical research - Demonstrate the capability to work independently while managing multiple tasks and assignments

Description


At GovCIO, we are a dedicated team transforming government IT, striving to enhance the way agencies operate and serve citizens. We are seeking a Call Analyst to support our ECCO operations based in Irvine, CA. This position is onsite and provides a unique opportunity to make a meaningful impact while working in a collaborative environment. Our benefits go beyond standard offerings, including an Employee Assistance Program, corporate discounts, learning opportunities, training assistance, and more. Join us as we change the face of government IT and invest in our people.
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