ServiceNow Technical Architect

- Lead the design and development of scalable, secure, and compliant ServiceNow solutions across various domains and modules - Serve as the technical Subject Matter Expert (SME) for IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), Strategic Portfolio Management (SPM), Integrated Risk Management (IRM), App Engine & Automation Engine, and CMDB/CSDM - Oversee integrations using Integration Hub, REST APIs, and custom spokes - Direct platform governance to ensure alignment with best practices and federal security regulations - Guide team members on technical design, configuration, and implementation processes - Produce and maintain technical design documents, architectural diagrams, and configuration standards - Collaborate closely with Program Managers, Product Owners, and stakeholders for roadmap planning, backlog refinement, and solution delivery - Engage with business stakeholders to gather requirements and translate them into actionable architectural blueprints - Provide SME-level support for network infrastructure and hardware - Manage, administer, and troubleshoot network infrastructure devices - Create detailed network diagrams and documentation for planning and design - Employ a strong understanding of network protocols, LAN/WAN technologies, and network security - Analyze and resolve network issues leveraging strong problem-solving skills