4096 IT & Software Developer jobs in the US
Senior ITSM Solutions Architect
$200,000 - 229,000
GovCIO
Legato Road 4000, Arlington
$200,000 - 229,000
Requirements
Must:
- Bachelors degree in Business, Engineering, Computer Science, Information Systems, or Social Science with 15+ years of comprehensive experience in the design, integration, and enhancement of IT Service Management solutions (or equivalent experience)
- ITIL Foundations Certification v4
- ITIL Expert v3 or ITIL v4 Managing Professional
- Active Secret clearance with eligibility to obtain and hold DEA suitability
- Demonstrated experience as an ITSM Solutions Architect, IT Operations Manager, or a related position
- Extensive knowledge of ITSM frameworks, methodologies, and industry best practices (e.g., ITIL)
- Strong familiarity with ITSM tools and technologies, particularly ServiceNow
- Proficient in system integration and automation using APIs, scripting languages, or workflow engines
- Experience in creating and executing ITIL processes
- Ability to identify and define business and IT services
- Visionary leader who drives the organization toward ongoing excellence
- Excellent analytical and problem-solving abilities to craft innovative solutions
- Superior communication and interpersonal abilities for collaboration with stakeholders at all levels
- Background in project management with a track record of leading projects to successful completion within scope, budget, and timelines
- Understanding of IT security principles, compliance standards, and data privacy regulations
- Technical support or engineering background is a plus
Responsibilities
- Engage with stakeholders to gather business and technical requirements, assess current ITSM processes, pinpoint gaps or inefficiencies, and formulate future-state architectures that enhance service delivery reliability, efficiency, and consistency
- Analyze and suggest ITSM frameworks, automation opportunities, and tool integrations, including but not limited to ServiceNow, ScienceLogic, SCCM, and Qualys, to establish a cohesive and modernized service management environment
- Create detailed architectural documentation, process models, configuration standards, and integration strategies to align ITSM tools with operational demands
- Collaborate with engineering teams to supervise solution implementation, validate functional and technical designs, ensure adherence to enterprise architecture principles, and provide expert troubleshooting for complex ITSM challenges
- Define Key Performance Indicators (KPIs) and reporting frameworks
- Support audits and compliance reviews
- Advise leadership on ITSM maturity and transformation strategies, serving as a senior consultant for continuous improvement initiatives
- Mentor technical teams
- Direct configuration and workflow design efforts
- Facilitate change management initiatives to ensure the adoption and long-term success of ITSM enhancements
Description
At GovCIO, we are a team devoted to transforming government IT. Every day, we strive to make a positive impact by providing innovative IT services and solutions that enhance the operations of government agencies and improve the way they serve citizens. We recognize that we need exceptional individuals to help us achieve great things for our clients, our culture, and our ability to attract talent. Our mission is to transform government IT, and we are committed to building a workforce that drives this change. Are you ready to join us as a transformer? Our employees enjoy a collaborative environment and meaningful work, along with a variety of benefits to support their personal and professional well-being, including an Employee Assistance Program, corporate discounts, learning and development opportunities, and a flexible work setting. Join us and contribute to a culture that invests in its people and prioritizes the continuous enhancement of the employee experience.
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The company with most openings is Judge Group, Inc. as they are hiring for 300 different Software Architect jobs in the United States. They are probably quite committed to find good Software Architects.
The company with most openings is Judge Group, Inc. as they are hiring for 300 different Software Architect jobs in the United States. They are probably quite committed to find good Software Architects.