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Technical Support and Sales Specialist - Remote - Tennessee
$35,360 - 60,000
GoDaddy
Hedrick Drive 229, Remote Tennessee + Remote (US)
$35,360 - 60,000
Requirements
Must:
- Minimum of 2 years of sales experience with a proven ability to understand customer needs.
- At least 2 years of experience in a commission, bonus, and/or metrics-driven workplace.
- Proven ability to meet sales quotas while delivering an excellent customer experience.
- Familiarity with using a CRM or similar customer management software.
- Strong interpersonal skills and the capacity to excel, multitask, and prioritize in a fast-paced environment.
- Demonstrated ability to establish and maintain excellent customer relationships.
- A commitment to taking complete ownership of customer issues to provide an outstanding customer experience.
- Extensive knowledge of internet technology, including the ability to connect directly to a modem via Ethernet.
- A stable internet connection and speed sufficient to support voice calls are required.
- This position requires a smartphone or other smart device with access to the Google Play or Apple Store for application installation and SMS capabilities for remote access to GoDaddy's network resources.
Responsibilities
As a Technical Support & Sales Representative, I will ensure our customer experience promises are upheld. I will work alongside a team of 10-15 Guides to interact with both existing and prospective GoDaddy customers. My duties will include:
- Handling inbound calls with enthusiasm and delivering a WOW experience throughout every interaction.
- Consulting customers on new products and services that can help their businesses prosper.
- Providing resolutions within our support scope, guiding third-party resolutions as required, or discussing paid solutions if necessary.
- Troubleshooting GoDaddy products to deliver exceptional customer service.
- Taking full responsibility for customer issues and ensuring thorough resolutions.
- Meeting various performance metrics, which may include Customer Availability, Net Promoter Score, and New Sales Per Day.
- Exhibiting extraordinary interpersonal skills while thriving in a dynamic, high-volume environment.
Description
This role may be designated as hybrid or fully remote, depending on my manager's decision. If it's hybrid, I will split my time between remote work and an office, so I should reside within commuting distance. For remote roles, I will work from home and may occasionally visit a GoDaddy office for team events or off-sites. Please note that this position is not available for those residing in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands. Our shifts might require working nights, weekends, and holidays. I will receive a combination of an hourly wage ($17/hour) and variable incentives, with full-time employees starting annualized at $35,360. Those meeting 100% of targets can expect total earnings between $50k to $60k. We provide various total rewards, including paid time off, retirement savings options, bonus eligibility, equity grants, and competitive health benefits, along with family-friendly benefits such as parental leave. At GoDaddy, we embrace a diverse culture and support various Employee Resource Groups. GoDaddy is committed to empowering everyday entrepreneurs globally by providing the necessary tools and insights to thrive online. We strive to ensure that diversity, equity, inclusion, and belonging principles are at the heart of our operations, contributing to a more inclusive opportunity for all. We are proud to be an equal opportunity employer, considering qualified applicants without bias.
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The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.