Technical Support Associate, Audio/Video

- Provide technical assistance and support to end-users for Information Technology systems, software, and hardware-related issues - Troubleshoot technical problems, identify root causes, and resolve Information Technology issues promptly and effectively - Respond to user inquiries, service requests, and incidents through telephone, email, or in-person communication channels - Document technical solutions, troubleshooting steps, and issue resolutions in Information Technology ticketing systems - Install, configure, and update software applications, drivers, and patches on user devices as necessary - Conduct user training, tutorials, and knowledge-sharing sessions to improve end-user Information Technology skills and knowledge - Maintain Information Technology equipment inventory, track hardware assets, and support equipment setup and deployment - Comply with Information Technology policies, procedures, and security protocols to ensure data protection and system integrity - Collaborate with Information Technology teams and vendors to escalate complex technical issues and coordinate problem resolution - Perform any other job-related duties as assigned